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Store.exe high after Backup

AaronIT asked
Last Modified: 2013-12-01

I have been having problems with my Exchange backup failing because of the snapshot isn't processing. I have went through the error code on Symantec's website that pointed to some issues with Volume Shadow copy.  I have corrected those issues and I did a successful backup, however when the backup starts my store.exe process goes form using 360MB of memory to 3GB of memory.  Then when it goes to run the next time I get the Volume shadow copy memory error.  If I restart the MS info store it resets to 360MB, however I don't want to have to do that after every backup.

Does anyone know how to fix this?
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i assume you have the exchange agent for backup exec and are doing a email leve lbackup of the store?

as backup exec will hence open every email message the store.exe memory use will grow as it caches access for performance - by design.

That doesnt solve your issue though as VSS should crash the next day.

I would either change your backup to not backup at email level (although you should then test your restore procedures)
or create a script to run on completion that restarts the store service.

Paul SolovyovskySenior IT Advisor
Top Expert 2008

If you're using BE12D it does not open every email it uses GRT to backup the information store.  Make sure you're running the latest build of BE12D, some of the earlier builds had issues.  Also make sure your Exchange is SP2 if running Exchange 2003.  You may also exclude the data store folder from being scanned by your AV client, that can cause issues as well.

Since it's using GRT technology try doing a backup to disk just for the information store if you're backing up to tape.


To add more information just in case it helps. I'm running Exchange 2007 SP1, i will verify that I am up to date on BE12D.

Does that change any of your suggestions?
Senior IT Advisor
Top Expert 2008
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