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User is not able to save or open any wav files that are sent via email to him.

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Last Modified: 2010-04-21
This is a new laptop that he recieved approx a month ago and all was working well but this morning he is unable to open or save any wav files that are sent to him via the voicemail system in our office. I am able to open it from my desktop so it is not the file itself. When he tries to save it or open it he gets the following error: " Can't create file: VM.WAV. Right click the folder you want to create the file in , and then click properties on the shortcut menu to check your permissions for the folder."

I have checked the olk folder and did not see any instances of the wav file in question as this has happened with tiff folders in the past. Not sure what else I can check since he is able to play any of the wav files hes downloaded in the past.
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Commented:
No wav files can be saved if it is coming in from outlook. I sent him one from my own desktop via outlook and he is unable to save it. I also have checked out the olk folder and there is no wav file in there at all.

Author

Commented:
Update: I was able to locate another OLK folder via the registry and was able to get into that OLK Folder and delete all of the wav & tiff folders.
I discussed the issue with some of my colleagues and was told that if I made a change to the registry to  move the olk folder to like say another folder the user should not have  a problem.
i.e.
old path
C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLK7F\

new path
C:\Documents and Settings\ggutierrez.BRIAD\Local Settings\Temp\OLKI7F

After making the changes to the path I went back into outlook and checked the attachments and it recreated another OLK folder with a different number.
Outlook just edits the change to another location if I change it to another directory.
Any input on how I can prevent this from occuring again without using a batch file to delete the files every 2 months because accountants get thousands of emails within this amount of time. I guess its the norm for them.

Thanks in advance.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004
Commented:
This one is on us!
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I have done that as I stated above and even though it resolved the problem its only temporary as they recieve hundreds of emails with attachments (ie *.tiff, pdf, wav) and thats just daily which means that it will eventually happen again. I am more looking for a permanent fix so that there is no user intervention because some users are not always in the office or on the network.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Ok then - good luck!

Author

Commented:
Thanks for trying though.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Welcome :)
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Top Expert 2010

Commented:
Hi, theory1213.

Is Symantec Endpoint installed on the computer?

Author

Commented:
I did not install endpoint on this computer.

Author

Commented:
I still have not found a fix so I will most likely be creating a batch file in order to go into that folder and clear it out every other week in order to make sure that the errors no longer occur. Thank you all for your assistance.
Joanne M. OrzechManager, Document Services Center
Top Expert 2004

Commented:
Thank you - sorry I couldn't be more helpful!
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