This is a new laptop that he recieved approx a month ago and all was working well but this morning he is unable to open or save any wav files that are sent to him via the voicemail system in our office. I am able to open it from my desktop so it is not the file itself. When he tries to save it or open it he gets the following error: " Can't create file: VM.WAV. Right click the folder you want to create the file in , and then click properties on the shortcut menu to check your permissions for the folder."
I have checked the olk folder and did not see any instances of the wav file in question as this has happened with tiff folders in the past. Not sure what else I can check since he is able to play any of the wav files hes downloaded in the past.