troubleshooting Question

How do I get the iPhone to work with exchange 2003

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TangarineIT asked on
ExchangeEmail ProtocolsiPhone
4 Comments1 Solution851 ViewsLast Modified:
I have a Windows Server 2003 with Exchange.
I also have a First Gen iPhone.

I have followed these steps (See below) to get the iphone to accept my exchange mailbox:

Unfortunately I can see the mailbox but I cannot send emails. When it detects the mailbox it detects the certificate and asks to accept and I can view SOME incoming emails but not the full mailbox and I cannot send.

Any reasons why?

Setup Exchange 2003 for IMAP4 (incoming emails to your iPhone)

Go into Exchange System Manager. Expand to Administrative Groups > GroupName > Servers > Exchange_server_2003 > Protocols > IMAP4.
Create a new IMAP4 Virtual Server. New > IMAP4 Virtual Server&
Give it a name
Assign IP to AllUnassigned 
A new IMAP4 Server should be assigned in the right pane. Right click on it, and go into properties.
Leave General tab as is. (unless you want to change the default TCP ports of 143 and SSL port of 993)
In Access tab, click on Authentication& button. If you want to use SSL or have Weboutlook going into SSL automatically, then you do not need the Requires SSL/TLS encryption button. Otherwise, you need to check box it. Otherwise your password will be going thru cleartext!!
Okay, and get out of this window.
Repeat the same steps on your backend server.
Setup Exchange 2003 for SMTP (outgoing emails from your iPhone)

Go into Exchange System Manager. Expand to Administrative Groups > GroupName > Servers > Exchange_server_2003 > Protocols > SMTP.
Create a new SMTP Virtual Server. New > SMTP Virtual Server&
Give it a name
Assign IP to AllUnassigned 
A new SMTP Server should be assigned in the right pane. Right click on it, and go into properties.
Leave General tab as is. (unless you wnat to change the default TCP port of 25)
In Access tab, click on Authentication& button. It should look like below
 
Click on the Users button and add the appropriate mobile users who will have an iPhone that will be sending. Make sure you only include those you want to be able to send. !!!Otherwise, you will have a nice open SMTP server for all the spammers to spam if you put everyone!!! Click OK and OK when you are done with the users and Authentication.
Skip Messages Tab
Click on Delivery tab and on Advanced button
If this Exchange server you are setting up is a front-end server, you will want to fill the Smart host field with your Back-end Server or whatever server processes your outgoing SMTP requests. If your Back-end server has an IP address of 172.16.62.5, put the IP address in a square bracket. Ie. [172.16.62.5] Click on OK when you are done.
You do not need to do this on your back-end server if your back-end server is sending the outgoing emails.
Firewall:
Depending on what firewall you have: Cisco Pix, Nokia checkpoint, etc. youll need to open the following TCP ports to the front-end Exchange server to the world.

IMAP4 (ie 143)
SMTP (ie. 25)
SSL IMAP4 (ie.993)
Exchange Services:


You need to set Microsoft Exchange IMAP43 Service to Automatic and Start the service.
You need to set Microsoft Exchange SMTP Service to Automatic and Start the service. (if it isnt already)
Apple iPhone:
I would recommend putting your iPhone onto a wifi network instead of EDGE until you get this up. Edge works fine on updates, but

Go into the main Springboard page (With all the icons)
Tap Settings
Tap Mail
Tap Other
Tap Exchange
Fill in the Name, Email address and a brief description of your work email
In the Incoming Mail Server
Fill in the Host Name of your Weboutlook server. (Ie. owa.testserver.com)
Fill in the Username with your domain and username. (IE. TESTDOMAIN\USERNAME)
Fill in your password
In the Outgoing Mail Server
Fill in the Host Name of your Weboutlook server. (Ie. owa.testserver.com)
Fill in the Username with your domain and username. (IE. TESTDOMAIN\USERNAME)
Fill in your password
Tap Save and it should say Verifying Exchange account information on top.
The screen should go back to your Mail screen, and you are set.
Go into Mail and you will see your email box in the account tab all the way on top.
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