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Internet Explorer Installation did not complete - have tried microsoft troubleshooting tips to no avail

steveoh12
steveoh12 asked
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Last Modified: 2013-12-08
I am trying to install IE7 on Windows xp sp2. When I install the application is goes through the install wizard, installing updates, installing core components etc.. then it goes to finalizing installation and then goes to a screen with a red X and a message saying Internet Explorer Installation Did Not Complete.

I have tried a number of steps listed here to no avail.
http://support.microsoft.com/kb/917925

The logfile (attached) did come up with the string ArchiveFileForUninstall:ArchiveSingleFile Cancelled

so I followed the instructions and ran this:

echo y| cacls "%CommonProgramFiles%\Microsoft Shared\VGX\vgx.dll" /P BUILTIN\Users:R "BUILTIN\Power Users:C" BUILTIN\Administrators:F "NT AUTHORITY\SYSTEM:F"

I then attempted the installation again but got the exact same error message.

I also tried a clean boot, disabled all non msft services and startup entries using a selective startup and tried to run setup again. Same problem again.

I have tried the installation on a network account with local admin rights on the machine and I have also tried the install using the local Administrator account but the same problem each time.
The user needs to run this application asap due to a custom application which runs only in ie7.
I would appreciate any help or advice.
Thanks.
ie7.log
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Top Expert 2013

Commented:
steveoh12--Assuming you find no partial installation files, try again, this time following the procedure here
http://www.ie-vista.com/known_issues.html  (Don't worry about the Vista in the URL.  The suggestions are vaid for XP, as well.)

Author

Commented:
Thanks for that but it dosen't really address my problem.

I would like to highlight two lines in the log file which seem to explain the problem:

34.547: ArchiveFileForUninstall:ArchiveSingleFile Cancelled34.984: DoInstallation:UpdSpCommitFileQueue for AlwaysQueue Failed: 0x4c7
35.203: DeRegistering the Uninstall Program -> ie7, 2
35.203: Internet Explorer 7 Setup canceled.
35.203: Update.exe extended error code = 0xf00d

It seems to be having a problem backing up ie6 (according to the msft knowledgebase).

Is there any way to fix this other than the solution listed on the msft site? (thats the one beginning with echo y| cacls above). That solution did not have any effect.
Having googled for it I found someone with the exact same error message on another tech forum but the situation is unresolved ---> http://www.techsupportforum.com/microsoft-support/internet-explorer-forum/257635-unable-install-ie7.html

I need to get a few ideas together before I contact the user again so I would appreciate any more tips. The user is in a different building so I am connecting over dameware, the computer is running corporate etrust antivirus which I don't want to disable for obvious reasons. I have done over 40 installs of IE7 on domain machines with this anti virus running without any problems so I don't think it is to blame.

A few things I have come up with from a bit more research:

  • Clear IE6 Cache/Temp files
  • Disable Automatic Updates and empty Empty the software distribution folder,
I did actually notice on the users computer that there were a few updates queued to install (including ie7) but they kept failing, Automatic updates had been enabled on the machine for some reason (not standard) and the user has admin rights so it may have been the users doing.
So Im thinking that backed up updates which keep failing may have something to do with this?
Does that seem like a possibility?

  • I also found a list of IE - related dll files to try and re-register: These comprise of some common fixes and some relating to cryptographic services

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 mssip32.dll
regsvr32 cryptdlg.dll
regsvr32 actxprxy.dll
regsvr32 shdocvw.dll
regsvr32 mshtml.dll
regsvr32 browseui.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 oleaut32.dll

  • I also think it might be worth a shot running the windows installer cleanup utility.
Let me know if you can think of anything else.
Thanks.
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