Avatar of swansone2000
swansone2000 asked on

Acrobat fails to load it's Core DLL

When I try to open a attached PDF file from outlook I get: fatal error: Acrobat failed to load its core dll.  This also happens at random times by opening PDFs saved on the computer.  I have done repairs and total unistall and reinstalls twice.  It always works for a week or two then the same problem surfaces again.  Every adobe forum out there is aware of this issue and no one has an answer (including adobe) I was hoping you guys might have an answer.  Thanks!
Adobe AcrobatMicrosoft OfficeWindows XP

Avatar of undefined
Last Comment
Jeffrey Coachman

8/22/2022 - Mon
Karl Heinz Kremer

Are you running on Citrix?
ASKER
swansone2000

Nope, no Citrix
Jeffrey Coachman

swansone2000,

1. Acrobat reader is up to V9.0 currently.
Did you try that yet?

2. Is your version of Windows up to date with all it's Service packs?

3. Does this happen on all comptuers , or just this one?

JeffCoachman
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER
swansone2000

1. have not tried 9 because we are not going to be upgrading to 9 until next year.  Regardless, 8 should work correctly.
2. All service packs have been installed.  XP3 office 2007 SP1
3.  This is only happening with one user
Thanks
ASKER CERTIFIED SOLUTION
Jeffrey Coachman

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
swansone2000

Registry cleaning did the trick.  Thanks!
Jeffrey Coachman

Great!

;-)
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.