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Message showing "Delivered" in Message Tracking but not in users Exchange mailbox.

OscrMyr
OscrMyr asked
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Last Modified: 2009-09-15
I have a system with SBS 2003 and also BlackBerry Enterprise Server running on the same machine. I am having the occasional problem with a email being delivered to the users BlackBerry but not to their exchange mailbox. When I check in the Tracking Center for Exchange it says message has been delivered locally to store to user@domain.com but does not ever show up. There are no rules set on the client side and I have checked in the deleted recovery and nothing is in there either.
Thanks,
Nick
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Author

Commented:
I apologize but I am totally new to BES and no prior training. I see if I right click on the user in BES it has the option "Resend Service Book" is this what you are talking about? Also, what exactly does this do?

Author

Commented:
And just double checking that you did see that the user IS getting the messages on his BlackBerry but not in his Exchange account.
Nick

Commented:
Correct, that would be the option I was referring too.

Author

Commented:
Ok, just curious...what does this do?

Commented:
Just some quick background since you are new to BES, the service books control all of the protcols, etc... that send the information and receive information, so if something is misconfigured, not on your part, but on the device this can cause problems.  85% of your problems will be solved with BBs by resending the service books.

Author

Commented:
Ok, I selected this and it said it was queued successfully. I will let you know the results after a few days if everything works ok. This only happened every now and then so I may not know immediately if this fix it.
Thanks again,
Nick

Commented:
Let me know how it turns out.  If does not work, delete the entries like I mentioned one by one from the handheld and resend, that usually does it if the first method does not work.

Author

Commented:
Ok will do...Just curious on how this would effect it from going to his Exchange mailbox. Does it go through BES first?

Commented:
No message does not go to BES first, goes to Exchange first.  Check out page 41 in the below:

http://na.blackberry.com/eng/deliverables/2750/FTO_X_456536_11.pdf

By the way, you have this on an SBS server.  I would recommend getting another server for BES.  

http://www.blackberryfaq.com/index.php/BES_Implementation_FAQ


Commented:
Forgot one piece on link, look at page 41 (43).

Commented:
How did this turn out?

Author

Commented:
I will watch this week and let you know.Also, I agree about getting another server for BES but this is a customer and they don't want to spend the extra $$$ :(
Thanks for checking. I will let you know.

Commented:
Well just from experience if they do not put this on a separate server, constant problems are going to occur, will not be a happy customer.  Could have saved the money from the BES software by getting Blackberry Professional Software Express, used the money saved to buy another server.  One other option is to go to VMware Server and split 2 servers on one physical box.
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