troubleshooting Question

Unable to move media from the Unrecognized/Unknown pool to any other media pool

Avatar of RonShurie
RonShurie asked on
SBSMicrosoft Legacy OSMicrosoft Server OS
3 Comments1 Solution1387 ViewsLast Modified:
Experts: the problem has to do with the RMS application. We installed the Quantum LTO2 drive with the latest firmware and drivers. We are able to manage the drive utilizing the latest Quantum xTalk application.

No matter what we do the labeled media will not move from the Unknown/Unrecognized media pool to any other pool. When we try to move it a circle with a diagonal line through it.

Any idea what needs to be done to repair this situation? We utilize BackupAssist which manages NTBackup via a more user friendly interface.

Thanks in advance,
Ron Shurie
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