troubleshooting Question

CRM 4.0 Email Router: Emails from internal AD adresses won´t show up in queue (from some users only)

Avatar of Plastikboot
Plastikboot asked on
Microsoft Dynamics
1 Comment1 Solution769 ViewsLast Modified:
I use CRM 4.0 and the email router. We have a support queue which is running fine for external emails. But from most of our internal AD users the emails won´t show up. In the exchange email inbox all the mails are showing - it is just that some don´t appear in the queue.
So I gave the "not working" users the role of the "working" users - no success!
I tried to use everytime the outlook client - no success!
Emails directly sent from inside from outlook without client - no success.
ALL emails from the outside work!!
So where is my mistake??
Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 1 Comment.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros