troubleshooting Question

User cannot register file type for .jpg files in MS Windows 2000 terminal server

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GThorneSr asked on
Microsoft Legacy OSMicrosoft Server OS
4 Comments1 Solution471 ViewsLast Modified:
My client has a MS Windows 2000 terminal server. A user needs to have jpg files open up in MS Office Picture Manager by double clicking them. However, when he does, the OS prompts him to choose a program to open the file and the areas are grayed out so that that choice cannot be saved. He has to do that each time. As an administrator, jpg files open into Picture Manager fine by double clicking.

I tried the Explorer>Tools>Folder Options>File Types and tried to register the file type but the Change & Advanced buttons for jpg and jpeg file types are unregistered and grayed out. I've tried to clean up his HK Current User Classes registry entries as best I could by looking for any references to jpg or jpeg and deleting them. That usually works in these scenarios, but not this time. If I temporarily make him an administrator and have him log in, then it works fine. As soon as he is a user again, the issue reoccurs.

Thanks in advance...

Gary
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