Freshcafe
asked on
Easynote laptop screen going dark but only with customer
I have repaired a laptop with several issues, the main 1 being display very dark. Loose connection I believe. I have seen the fault myself but after repair (clean, and reseat) I could not recreate the error even with the customer. I have check other similar posts - it does not flicker (with me), it does not have a pink or blue hue with either of us. I can move the screen from closed or almost closed to open right back flat with flicker to prove fix to customer.
I have run upto 7 apps not including Internet connection and therefore MSN messenger which is the only difference I can think of between me using and testing it for two days and the customer using it for 10 mins before problems again. The bulbs seem ok and the cable between the monitor and board seem unbroken - Has anyone encountered this or have an idea what it may be? Any questions on system will be answered as best possible - I have lots of details/diags. Ihave just visited and apparently the fault has not occurred today and I have checked it for more than an hour - then I submitted this using the "faulty" laptop - (Belkin g wireless 54 USB adapter).
Sys Summary
Manufacturer NEC CI
Product Name EASYNOTE P910400701
Serial Number 101301930130
Win XP SP2
Machine Type AT/AT COMPATIBLE
Infrared (IR) Supported No
DMI System UUID BC57B20E-422ED711-80004E45
UUID 0EB257BC-2E42-11D7-8000-4E
Disk Space Disk C: 5930 MB Available, 31997 MB Total, 5930 MB Free
Disk E: 1048 MB Available, 1968 MB Total, 1048 MB Free
Physical Memory 735 MB Total, 381 MB Free
Memory Load 48%
Virtual Memory 1209 MB Total, 727 MB Free
PageFile Name \??\C:\pagefile.sys
PageFile Size 512 MB
In use 86 MB
Max used 111 MB
Registry Size 5 MB (current), 54 MB (maximum)
The system clock interval 10 ms
--------------------------
Thanks,
Freshcafe
I have run upto 7 apps not including Internet connection and therefore MSN messenger which is the only difference I can think of between me using and testing it for two days and the customer using it for 10 mins before problems again. The bulbs seem ok and the cable between the monitor and board seem unbroken - Has anyone encountered this or have an idea what it may be? Any questions on system will be answered as best possible - I have lots of details/diags. Ihave just visited and apparently the fault has not occurred today and I have checked it for more than an hour - then I submitted this using the "faulty" laptop - (Belkin g wireless 54 USB adapter).
Sys Summary
Manufacturer NEC CI
Product Name EASYNOTE P910400701
Serial Number 101301930130
Win XP SP2
Machine Type AT/AT COMPATIBLE
Infrared (IR) Supported No
DMI System UUID BC57B20E-422ED711-80004E45
UUID 0EB257BC-2E42-11D7-8000-4E
Disk Space Disk C: 5930 MB Available, 31997 MB Total, 5930 MB Free
Disk E: 1048 MB Available, 1968 MB Total, 1048 MB Free
Physical Memory 735 MB Total, 381 MB Free
Memory Load 48%
Virtual Memory 1209 MB Total, 727 MB Free
PageFile Name \??\C:\pagefile.sys
PageFile Size 512 MB
In use 86 MB
Max used 111 MB
Registry Size 5 MB (current), 54 MB (maximum)
The system clock interval 10 ms
--------------------------
Thanks,
Freshcafe
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
ASKER
I've had it now for almost 2 weeks and though it was as reported the fault was rectified by reseating both ends of the display cable and the fault cannot be replicated. I've tried rebooting, cold boots, every sort or start and re-start with no problem ( just confidence shook as to taking it back and having it re-occur.), I've had the screen shaken, and put back as far as possible with no flicker far less going completly black again. I don't know how they do it!!
I've purchased an inverter board but the customer may not pay for all the work and parts so I may lose out if I switch it, they're costly enough.
I've purchased an inverter board but the customer may not pay for all the work and parts so I may lose out if I switch it, they're costly enough.
ASKER
Still no answers or suggestions - I'll close this now then - Thanks BigMak
ASKER
"I found nothing but then both erself and her dad ahs said they have it on startup or within 10 minutes of start. Apparently it did it again yesterday when I left (I was in their house for about 2hrs.)"
Just realised this contradicts what I meant - or even contradicts itself but they rebooted it minutes after I left and it reoccured that day. I have since collected it and cleaned the connections before reseating both ends as stated and the inverter is now available but was expensive for something I do not believe to be at fault.
Just realised this contradicts what I meant - or even contradicts itself but they rebooted it minutes after I left and it reoccured that day. I have since collected it and cleaned the connections before reseating both ends as stated and the inverter is now available but was expensive for something I do not believe to be at fault.
ASKER
Not the most sucessful posting but it was reasonable answer and you made the only effort.
ASKER
Not the most sucessful posting but it was reasonable answer and you made the only effort.
ASKER
Will collect it later today and check it again - Not sure what to look for or change now.
Cliff