LaserJet 1018 - Spooler SubSystem Error

FIM2003
FIM2003 used Ask the Experts™
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We have an HP LaserJet 1018 printer and when printing PDF files, we get an error that says:

"Spooler SubSystem App has encountered a problem and needs to close.  We are sorry for the inconvenience."

This will stop the Print Spooler service and every attempt to start it back up will cause it to crash again unless you quickly enable it then cancel all documents in the printer's queue before it crashes again.

I have followed the instructions here http://support.microsoft.com/kb/324757 numerous times to uninstall all of the printer drivers and reinstall them. I have attempted to print via Foxit Reader and Adobe Reader and the problem persists.

I have installed the following printer drivers hoping they would be compatible and work:

Laserjet 5
HP Universal Printing driver
LaserJet 1010
LaserJet 1015

When installing one of the above drivers, the printer simply does not print.

Anyone know of any drivers I can use for this 1018 or a way to resolve this spooler subsystem error?
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Is it only pdf -files? Or also other extensions? Like .doc?

Maybe a long shot but have you already seen this?
http://support.microsoft.com/kb/810894/en-us

Richard.

Author

Commented:
Yes, only PDF files as far as we've encountered. The kbase article you linked is similar to the one I followed in my original post. The instructions look nearly identical.
Hi,

can you try this?

Launch Control Panel > Administrative Tools > Services. In Services, stop Printer Spooler service. Launch Windows Explorer, and navigate to c:\windows\system32\spooler\print and delete any and all files in this location. Then go back to Services and restart Printer Spooler service.

The above option is a grab from a larger thread at HP website:
http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1219168801281+28353475&threadId=1153974

Have you seen this already although this is for 1020?
http://www.experts-exchange.com/Hardware/Peripherals/Printers_Scanners/HP/Q_22950610.html

Have you tried this printer on another pc to see if it is printer related or pc related?

Maybe not the answers you want but just trying to think with you.

Richard.
Is this maybe a solution?
http://www.experts-exchange.com/Hardware/Peripherals/Printers_Scanners/HP/Q_23120275.html

Will you also encounter this problem with your firewall turned off?

Richard.

Author

Commented:
Richard_de_groot:

It's working now. I read the URL you posted to HP's site above and was able to resolve the issue by enabling the "Print as Image" text box. Thanks!

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