Why am I getting a 0x0000007f (0x7f) STOP error code / Blue Screen of Death when I try to boot XP Pro SP2 in Normal mode, but not Safe mode?

The computer in question is a Dell Dimension 9200, Core 2 Duo 6600 @ 2.4GHz. 1 GB RAM (2 x 512 MB DIMMs). The OS is Windows XP Pro w/SP2.

The problem started a few days ago for no apparent reason. The user complained of the computer shutting down suddenly with a flash of a blue screen.

When I try to boot the PC into Normal mode (or Last Known Good Config), it gets to the Windows loading screen, then the blank, light blue screen with the mouse for about 3-5 seconds, then it blue screens. Even though "automatic restart after system failure" is disabled, the blue screen lasts for about half a second.

The error message is "The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000)."
(The error code is 0x0000007f in the blue screen itself, not 0x1000007f).
I looked up 0x7f and most sites said it was a hardware problem. I ran Dell's hardware diagnostics utility and it came up with no problems. Memtest86 showed no problems. I swapped the sticks of RAM, tried with just one in, and the other in, and tried the different set of memory slots. All produced the same problem. I downloaded and installed the latest Intel Chipset drivers, and tried to install the latest BIOS update, but it wouldn't let me in Safe mode.

I also tried in VGA mode, to see if it was video card driver-related, but I get the same exact blue screen at the same point.

I can load XP all the way in Safe Mode w/Networking just fine, no blue/STOP screens, everything [that Safe Mode loads] is functional. Spybot 1.6 w/latest definitions (as of 2008-09-02) detected Antivirus XP 2008, and My Web Search, and a couple other things (CouponBar, can't remember the rest, but they seemed fairly benign, like cookies, registry entries). I removed these and now Spybot is reporting nothing, but I still get the blue screen when I try to boot in normal mode.

So the fact that I can boot up and run the PC just fine in Safe Mode w/Networking suggests the problem lies with some piece of software or .dll or .exe or driver that is loading in Normal Mode but not Safe Mode... rather than a motherboard/processor (which is not overclocked, by the way) issue.

Symantec AV Corporate Edition (latest definitions) is installed on this computer, as is Acrobat 8 Pro, and Peachtree accounting software.

Here's the log of the latest HiJackThis! scan (disregard the DOMAIN-REMOVED.com, that's because this PC is on a Windows Server 2003 Active Directory domain, and I renamed the domain for privacy purposes ---- also, Spybot removed several things but apparently has to boot into Normal Mode to delete the last remnants, which it can't do because I can't get into Normal mode, but I already removed these items manually -- so that's why it says "SpybotDeleting"):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:23:43 PM, on 9/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\mmc.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://smbusiness.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=1061027
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O1 - Hosts: 199.41.56.5 dcsprod.phx-dc.dhl.com # port 7000 ICS production host
O1 - Hosts: 199.41.254.207 xmlpi.dhl-usa.com # port 80 XML services for tracking
O1 - Hosts: 199.41.238.32 www.dhl-usa.com # port 80 www.dhl-usa.com for services
O1 - Hosts: 199.41.254.110 dhlconnect.dhl-usa.com # port 80 AWB range request HTTP server
O1 - Hosts: 199.41.238.52 track.dhl-usa.com
O1 - Hosts: 199.41.238.63 webship.dhl-usa.com
O1 - Hosts: 65.114.156.130 aesdirect.gov
O1 - Hosts: 65.114.156.130 www.aesdirect.gov
O1 - Hosts: 199.41.254.163 xmlshippingtest.dhl-usa.com
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [PeachtreePrefetcher.exe] "C:\PROGRA~1\SAGESO~1\PEACHT~1\PeachtreePrefetcher.exe" /configfile:peachtreeprefetcher.winstart.config
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [wdl] C:\Program Files\Dell\Chipset Software Installer\setup.exe -S
O4 - HKLM\..\RunOnce: [SpybotDeletingA4985] command /c del "C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk"
O4 - HKLM\..\RunOnce: [SpybotDeletingC8993] cmd /c del "C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk"
O4 - HKLM\..\RunOnce: [SpybotDeletingA2516] command /c del "C:\WINDOWS\system32\CbEvtSvc.exe"
O4 - HKLM\..\RunOnce: [SpybotDeletingC8824] cmd /c del "C:\WINDOWS\system32\CbEvtSvc.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
O4 - HKCU\..\Run: [EPSON Stylus CX9400Fax Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICFA.EXE /FU "C:\WINDOWS\TEMP\E_S6EB.tmp" /EF "HKCU"
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\RunOnce: [SpybotDeletingB5678] command /c del "C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk"
O4 - HKCU\..\RunOnce: [SpybotDeletingD1094] cmd /c del "C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk"
O4 - HKCU\..\RunOnce: [SpybotDeletingB2453] command /c del "C:\WINDOWS\system32\CbEvtSvc.exe"
O4 - HKCU\..\RunOnce: [SpybotDeletingD1768] cmd /c del "C:\WINDOWS\system32\CbEvtSvc.exe"
O4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.3.5.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = DOMAIN-REMOVED.com
O17 - HKLM\Software\..\Telephony: DomainName = DOMAIN-REMOVED.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = DOMAIN-REMOVED.com
O21 - SSODL: QWdraQm - {6CB65C17-C61C-F6BD-1EC9-B8DE7FF130DD} - C:\WINDOWS\system32\wijl.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--
End of file - 12040 bytes
fnillcAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jeff BrownGlobal Helpdesk SupervisorCommented:
this looks suspicious to me
O21 - SSODL: QWdraQm - {6CB65C17-C61C-F6BD-1EC9-B8DE7FF130DD} - C:\WINDOWS\system32\wijl.dll

is this computer part of a domain    ???
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = DOMAIN-REMOVED.com
O17 - HKLM\Software\..\Telephony: DomainName = DOMAIN-REMOVED.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = DOMAIN-REMOVED.com
if so that looks bad unless you edited the domain out

remnants of the virus you said was gone
Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk"
O4 - HKCU\..\RunOnce: [SpybotDeletingD1094] cmd /c del "C:\Documents and Settings\All Users\Start Menu\Programs\Antivirus XP 2008\Register Antivirus XP 2008.lnk"
both  combofix from bleepingcomputer.com  and malwarebites  antimalware remove this infection entirely.

if you want to test that theory
run msconfig  in safemode
turn off all non microsoft services
turn off everything in the start up tab
reboot  and see if it goes back in normal mode

if it does start adding them back in one at a time till you find which one is messing you up
if it doesn't   run  sfc /scannow   in safe mode  (have your windows xp cd handy
and see if it detects corrupt windows files

--wild

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
fnillcAuthor Commented:
wild,

Thanks for the info. Yeah the line:
O21 - SSODL: QWdraQm - {6CB65C17-C61C-F6BD-1EC9-B8DE7FF130DD} - C:\WINDOWS\system32\wijl.dll

...looked suspicious to me, too. So I removed it after I posted the question... didn't change anything.

Yes the computer is part of a Windows Server 2003 AD Domain, and I changed the real domain to DOMAIN-REMOVED.com.

The remnants of the virus you mention are actually just Spybot entries that are trying to remove those remnants, which I manually removed. Those are just shortcut entries anyway, and they no longer exist.

Ad-Aware found some more malware that Spybot missed so that may be the problem. I am running a full system scan, and TrendMicro's HouseCall online scanner. I'll try your other suggestions when I have more time tomorrow (Wed). I may also try running a repair install of XP, then apply SP3 if that works.
rpggamergirlCommented:
C:\WINDOWS\system32\wijl.dll <-- you need to delete this file if still present, Hijackthis only removes sthe registry entry and not the file.

You can fix those runonce entries belonging to Spybot.

Also try Malwarebytes' to remove any remnants, as already suggested.
download Anti-Malware to your desktop and check for Updates before scanning.
http://www.malwarebytes.org/mbam.php

CompTIA Security+

Learn the essential functions of CompTIA Security+, which establishes the core knowledge required of any cybersecurity role and leads professionals into intermediate-level cybersecurity jobs.

amtvCommented:
Try booting without the mouse or if you have a LAN card, make sure that it is disabled and try to reboot, as strange as it may sound, those might be giving problems as well. I had a mysterious BSOD after upgrading my Ethernet card driver.
fnillcAuthor Commented:
Thank you very much! The Malwarebytes Anti-Malware tool found more than Spybot/Ad-Aware (rootkits and trojans) and removed it all completely. I rebooted and everything was back to normal.
fnillcAuthor Commented:
Malwarebytes' free Anti-Malware scanner software was the solution to my problem. It found more rootkits and trojans that Spybot and Ad-Aware did not find, and removed them. Once I rebooted the computer was back to normal, no blue screens.

Thank you for all your help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows XP

From novice to tech pro — start learning today.