Receiving Error - "The Print Queue is Full"

mrbill357
mrbill357 used Ask the Experts™
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I have been working this issue for 2 days before posting here. I am out of options. A client laptop is receiving the error "The print queue is full". Client laptop cannot print to any of the printers he has installed on his machine. Approximately 15 printers are installed. By the way, all printers we use are network printers (Standard TCP/IP). The laptop is running XP Pro SP3, here is what I have done:
1. Stop/Restarted Print Spool service - Found this solution on a number of sites, but for me, No dice
2. Next I Stopped the Print Spool service, then drilled down to C:\Windows\System32\Spool\Printers and got rid of the files in there. Restarted the Print Spool service - No luck
3. Installed Microsoft UPH Clean that runs as a Service - Nada
When I have searched online for a solution to this particular error, other than to Stop/Start Print Spool service, I can find nothing else. A little frustrating to say the least that a laptop is kicking my rearend, and I am not enjoying it! (Smile)
Any thoughts folks?
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Can you ping the printers?

Author

Commented:
I could ping all of the printers.....
Found a solution on my own...

1. Stop the Print Spooler service. To do this, run the following command from a command prompt:
net stop spooler
2. Search for all .bud files, and then make sure that they are stamped with the current time and date. The files appear with today's date.
3. Remove all .bud files that have a date and time stamp that is before today's date. These files are located in the following folder:
%SYSTEMROOT%\System32\Spool\Drivers\w32x86\3
4. Remove the following registry key if it exists:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
To do this, follow these steps:
a. Click Start, click Run, type regedit in the Open box, and then click OK.
b. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print
c. On the Registry menu, click Export Registry File.
d. In the File name box, type printkey, and then click Save.

Note If you later have to restore the Print registry key, you can do so by double-clicking the Printkey.reg file that you saved.
e. Locate, and then click the following registry subkey if it exists:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\PostSPUpgrade
f. On the Edit menu, click Delete, and then click Yes to confirm the removal of the PostSPUpgrade registry key.

Note The PostSPUpgrade registry key may reappear after you restart the computer. This behavior occurs if other .bud files exist that have not yet been parsed. After these files have been parsed, this registry key is automatically removed.

5. Restart

Author

Commented:
I found the answer myself.

Author

Commented:
I found the answer myself.
PAQed with points refunded (250)

Computer101
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