We help IT Professionals succeed at work.
Get Started

Office Update broke Blackberry Pro Express

admineo asked
Last Modified: 2010-04-21
I have Blackberry Professional Express for Exchange running on a Windows 2003 server box along with Office 2003.  Last night I ran Microsoft Update and three Office 2003 patches were installed:
Security Update for Office 2003 KB954478
Security Update for Office 2003 KB953404
Update for Outlook 2003 Junk Email Filter KB956077
I have two users who were running A-OK before the updates; they have not connected since.
I have verified that they wireless connection is good.  So is the database connection and the MAPI connection to Exchange.  I have also verified that the 'Send As' rights are still in force for BESADMIN.  
On Blackberry Forums I found some leads; a recommendation was to install the latest service pack from Blackberry, which would re-register the services.  (This was in response to someone who installed Outlook after BPE.  I'm wondering if the updates didn't cause a similar issue).  But I'm at the latest version, and there are no service packs available.  How else could I re-register the services?  If I reinstall BPE will it save the settings, or will I have to reconfigure the users, licenses, etc?
If it helps, this is the application log error I get every 10 minutes on the BPE server:
Event Type:      Warning
Event Source:      BlackBerry Controller
Event Category:      None
Event ID:      20000
Date:            9/10/2008
Time:            4:08:18 PM
User:            N/A
Computer:      OEMADMIN01
The description for Event ID ( 20000 ) in Source ( BlackBerry Controller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Agent 1: Missed 33 heartbeats.
Watch Question
This problem has been solved!
Unlock 1 Answer and 32 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE