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Why Doesn't My Client's Firefox Browser Play YouTube Videos?

kara334 asked
Last Modified: 2013-12-07

When my client clicks on a YouTube video, a box pops up stating Flash has to be installed. Then we try to install Flash, and he still can't play the video. Does anyone know how to correct this? Should I try installing Firefox again? Will that even help? If that doesn't help, what should I do?
I only see him once a week. He's in the entertainment biz and really wants to watch the videos.

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