Problem caused by having multiple contact folders
Posted on 2008-09-29
In Outlook, I have the default Contacts folder, but 98% of my contacts information reside in one of about 10 subfolders. Generally this works fine, but if I've received an email from someone, have it open, and I want to right click on their name or email address in the "From" section and then click "Look up Outlook Contact" to open their contact information and add a phone number, I receive the error message "cannot find the contact with this e-mail address."
I suspect Outlook can only find an existing Outlook contact if the person is in the default contact folder.
Is there anything I can do to look up an Outlook contact and find them if they're in a subfolder?