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Very slow internet connection.

Posted on 2008-09-29
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Last Modified: 2013-12-29
Hi. I've just had my broadband internet service checked by an engineer from my internet provider who reports that it's operating ok at about 3.5mb/s downstream yet downloading is still incredible slow at around 14kb/s or even less! I have tried to download from a variety of sites yet there is no improvement.

My O/S is Windows Vista on a brand new PC.

Any suggestions welcome.

Thanks.
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Question by:WEBPLODDER
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Assisted Solution

by:Wes Miller
Wes Miller earned 1200 total points
ID: 22595745
What hardware are you using?
 Ehternet Card Brand, Modem Brand? Router?
 Do: Start, Run,Type: compmgmt.msc /s (Ok) , Device Manager, Network Adapters
Click on your Adapter, then Right Click and Left Click on Properties.
Advanced, Make sure flow control is set to generate & respond!
Everything put 3 items should be enabled or on,
The two that should be or or disabled are: QOS Packet Tagging, Wait on link settings.

Wes
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Accepted Solution

by:
WEBPLODDER earned 0 total points
ID: 22596803
Hi Wes. I have a British Telecom Home Hub Router.

When I click on Network Adaptors in the Device Manager I get the following:

Bluetooth Device (Personal Area Network)
Bluetooth Device (RFCOMM Protocol TDI)
Broadcom 802.11n Network Adaptor
Intel(R) 82566DC-2 Gigabit Network Connection

Which one are we interested in?



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Author Comment

by:WEBPLODDER
ID: 22599699
It's ok Wes my internet speed seems to have been restored by my IP at long last, but thank you very much for your expertise.
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Author Comment

by:WEBPLODDER
ID: 22599743
Thanks again.
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