Possible Virus - Random multiple copies of documents being printed
Posted on 2008-09-29
We have a recent problem in that random users on a network are getting multiple copies of a document printed to networked printers. There seems to be no link between pc, user, printer or document being printed.
On Friday one person attempted to print on ecopy of a web page (2 pages total) and got 100+ copies. Today someone has tried to print two word docuements from Word 2007 as follows:
Doc 1 - wanted 8 copies - set in Word print dialog - got 40+ copies before interupted print
Doc 2 - wanted 212 copies - ditto - got approx 24 copies
Scanned system for viruses - none found
Checked local print settings - all defaults to 1 copy
Checked print server - all defaults 1 copy
rebooted print server (Windows Server 2003 Standard Ed)
Is this a Word problem ? Unknown virus ?
Extremely urgent !