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Possible Virus - Random multiple copies of documents being printed

Posted on 2008-09-29
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Last Modified: 2013-11-22
We have a recent problem in that random users on a network are getting multiple copies of a document printed to networked printers. There seems to be no link between pc, user, printer or document being printed.

On Friday one person attempted to print on ecopy of a web page (2 pages total) and got 100+ copies.  Today someone has tried to print two word docuements from Word 2007 as follows:
Doc 1 - wanted 8 copies - set in Word print dialog - got 40+ copies before interupted print
Doc 2 - wanted 212 copies - ditto - got approx 24 copies

Scanned system for viruses - none found
Checked local print settings - all defaults to 1 copy
Checked print server -  all defaults 1 copy
rebooted print server (Windows Server 2003 Standard Ed)

Is this a Word problem ?  Unknown virus ?

Extremely urgent  !
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Question by:cmdown
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8 Comments
 
LVL 22

Expert Comment

by:65td
ID: 22595877
Printer type?
Has the printer bee restarted?
Print job stats been reviewed?
Run network monitor on printer subnet.
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LVL 1

Author Comment

by:cmdown
ID: 22597368
printers affected are both HP P2015 mono lasers

yes both printers have been restarted
yes job stats have been reviewed - papercut only shows 1 copy printed !
Printers are on same subnet as pcs
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LVL 1

Author Comment

by:cmdown
ID: 22624420
Problem is now also affecting some other printers as follows:
HP Laser Jet P3005 PCL 6
HP Laser Jet 1320 PLC 6

Only HP printers !

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LVL 1

Author Comment

by:cmdown
ID: 22825917
Is there a more appropriate area for this question ?

I still have the problem despite changing drivers and am anxious to find a solution
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Accepted Solution

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cmdown earned 0 total points
ID: 22863607
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This problem has now been resolved.  For future refernce this problem wasbeen caused by the MS PrintMig tool that was used to migrate the quese from an old print server to a new one in early summer.  The process intoduced corruptions to the queues that has been resolved by removing all printers / queues from the print server (windows 2003 server r2) and recreating from scratch - quite a long job as there were 48 !!
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LVL 1

Author Comment

by:cmdown
ID: 22863611
EE Admin - Please close the question but do not delete as the information may be of benefit to other users.
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