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how do i backup and restore a blackberry in order to push down a new it policy?

Posted on 2008-09-29
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i have a blacberry that needs to sync up to a new BES. what is the proceedure for backing up the device wiping it, restoring all the data and pushing the new it policy?
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Question by:cfischer225
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amorgan2000 earned 2000 total points
ID: 22596401
Here is what I would do:
1.  Do a full backup with BlackBerry Desktop Manager.  
2.  Perform a Security Wipe on the BlackBerry.  Options | Security Options | General Settings.  Click in anywhere on the trackwheel or menu button and select "Wipe Handheld".  It will ask you to continue and then make you type the word "BlackBerry" to verify.  
3.  Once the device reboots perform the Enterprise Activation like normal.  
4.  Then Use the BlackBerry Desktop Manager and insted of doing a restore, use the Advanced feature of Backup/Restore to selectively restore only the databases that are needed.  Databases being: address book, calendar, memos, tasks, etc.  
You need to turn off wireless synchronization of a database on the handheld (i.e. Address Book | Options | Wireless sychronization: Off) before you can restore it to the device.  Then just turn it on after restoring.  

The new IT policy will be applied as soon as the device is Activated.  Assuming that it is applied to the user before that.

I don't like/suggest restoring much/any data for users as it may not synchronize the way you want it to.  What types of data where you wanting to synchronize?
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by:cfischer225
ID: 22596423
well all of his data is in outlook i was thinking stuff like his settings and applications...stuff like that but address book, calander, emails is all on outlook/exchange
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by:amorgan2000
ID: 22596471
Address Book and Calendar should be fine.  Just keep in mind that if the user has any of these contacts already in the account that you are activating on the BES it will probably cause a duplicate.  Any mail that you restore will not synchronize to Outlook (BlackBerrys don't synchronize mail).  You should be able to restore his BlackBerry settings, not sure what database its called.  3rd party applications should stay on the device even with a Security wipe.  However they are not backed up/restored.  So if you were doing it to another device it can't be restored to another device.  
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Author Comment

by:cfischer225
ID: 22596548
i think i am going to back it up to be safe, then just wipe it and not restore it, let the bes restore everything, worse comes to worse i can restore form the backup
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Expert Comment

by:amorgan2000
ID: 22596588
That would be my suggestion.
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Author Comment

by:cfischer225
ID: 22596847
heres what i did
1-backup the the handheld
2- wiped it
3- activated using BES enterprise activation

thats as far as i got so far....
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by:amorgan2000
ID: 22596946
How does the device look?  Does it have everything you want?  If not, what is missing?  
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Author Comment

by:cfischer225
ID: 22597040
well the calander, and address book seem fine
but it is only displaying new email form after the reactivation, how do i get it to push all the old email that is on exchange?
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by:amorgan2000
ID: 22597161
You can't push the old mail.  If it was a reactivation of the same user and device on the same BES then you would not get any old mail.  If the user and device combination was not currently on the BES (which I thought was the case), then you should have gotten the last 5 days of mail up to 200 messages.  

You can restore the old messages, but it will overwrite all the messages currently on the device.  There isn't a way to merge the old one and the ones currently on the device.
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Author Comment

by:cfischer225
ID: 22597208
the bes server actually crashed, so it technically a diff bes server, anyway i'm restoring emails right now...
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