Solved

Unable to see updated Global Address List in Outlook or OWA

Posted on 2008-09-29
5
369 Views
Last Modified: 2011-10-03
I am having a problem with the Global Address List.  When I go to preview in ESM I can see the correct information but I cannot see the correct information in OWA or Outlook no matter what I try.  I have restarted the server and rebuilt the offline address list numerous times.

i also want to add that I have Diagnotic Logging for MSExchangeSA \ OAL Generator set to Maximum and no errors were generated...

Any ideas?
0
Comment
Question by:R Palmer
  • 3
  • 2
5 Comments
 
LVL 13

Expert Comment

by:ach_patil
ID: 22604091
May be your GAL is not rebuilding

Go to ESM->Recipients->Recipient Update Services. Select your Recipient Update Service.
Right Click and select Update Now
Are you able to see the GAL now

If your Outlook has Cached Mode. Take it off and see if you are able to see the updated GAL.
0
 

Author Comment

by:R Palmer
ID: 22605049
There are two, I click update now on both.  It updated only a portion of the GAL.  It's like something is stopping it from completing all the way... could it be a bad distribution list somewhere?

It worked once yesterday, I deleted a big distribution list that includes all employees and recreated it.  Once I did that I was able to see that and all the rest of the distribution lists.  I made more changes, rebuilt the offline address book again, and it disappeared again...
0
 
LVL 13

Expert Comment

by:ach_patil
ID: 22605077
After running the update, are you able to see any errors messages in the Event Viewer regarding GAL and Offline Address Book
0
 

Author Comment

by:R Palmer
ID: 22605120
No error messages at all in the application log.  
0
 

Accepted Solution

by:
R Palmer earned 0 total points
ID: 22605899
I recreated all the distribution lists and make sure the name attribute in active directory matched the display name attribute and it shows up correctly.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

Easy CSR creation in Exchange 2007,2010 and 2013
Find out how to use Active Directory data for email signature management in Microsoft Exchange and Office 365.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
The purpose of this video is to demonstrate how to use PicMonkey software to customize images for a Mailchimp campaign. Picmonkey is free and simple online software which can be used by users who don’t have robust editing software such as Photoshop,…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now