Internet Explorer displays white page and stops responding.
Posted on 2008-09-29
We have a computer running Windows XP SP2 that had a rootkit on it. Whenever we run IE, it opens with a white page and just sits there with an hourglass. To close out of it, we have to end the ie process.
I have removed the virus (what I could find) and run super antispyware, spybot, dial-a-fix, sfc-scan, removed/reinstalled IE, and updated to IE7 with no luck. Temporarily we've put Firefox on it and that works fine.
The computer has Symantec on it and is still giving warnings about a virus being on it, but no matter how many tools we scan with we can't find it. Does anyone have any suggestions on how to repair IE and detect this virus?