Solved

Error creating shadow copies of a volume...VolSnap Event ID 28

Posted on 2008-09-29
14
4,128 Views
Last Modified: 2013-12-01
I have a MS Windows 2003 Server Standard SP2. This server is my backup server running Symantec Backup Exec and Symantec Continuous Protection Server (Version 11d) I am getting an error in the System Log at the scheduled time when CPS is scheduled to take a "snapshot" of the volume that contains the CPS backup data. A screen shot of the error is attached.
A reboot of the server seems to clear this error but it returns at the beginning of each week. I did find this MS KB article (http://support.microsoft.com/kb/833167) but this hot fix only applies to servers running SP1 (It will not allow me to install this since I'm at SP2)
Symantec indicates that this error is not a Symantec issue. Any advice would be apprectiated.
error.JPG
0
Comment
Question by:nrhelpdesk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 5
  • 2
14 Comments
 
LVL 42

Expert Comment

by:paulsolov
ID: 22601759
on the source system go to command prompt and type

vssadmin list writers

and

vssadmin list providers

report any errors and we'll take a look further
0
 

Author Comment

by:nrhelpdesk
ID: 22601913
Below is output from the List Writers...

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {675df954-880e-4257-ba64-9ed20e4fc307}
   State: [1] Stable
   Last error: No error

Writer name: 'Continuous Protection Server'
   Writer Id: {61b54550-7a4d-480b-80b1-e00ac0a3570a}
   Writer Instance Id: {ce3d0088-d2c9-4631-9b0e-782dadb7c3d6}
   State: [7] Failed
   Last error: No error

Writer name: 'MSDEWriter'
   Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
   Writer Instance Id: {d74b25d9-485d-4b96-ac67-a5cb7c2d3e2f}
   State: [1] Stable
   Last error: No error

Writer name: 'Continuous Protection Server'
   Writer Id: {e5ed80d5-5108-4f7b-ae18-a8d45fa9ec2d}
   Writer Instance Id: {0ea021e1-b014-43e6-9bd7-be6e72271a1c}
   State: [7] Failed
   Last error: No error

Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {82315f36-1852-4125-8cf5-a44dfd03b635}
   State: [1] Stable
   Last error: No error

Writer name: 'Continuous Protection Server'
   Writer Id: {0ef82224-e554-4498-9e7a-0ada776bae02}
   Writer Instance Id: {91d27c27-90f5-411b-9c65-8e01952e0d9b}
   State: [7] Failed
   Last error: No error

Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {ca30455d-244d-4348-aa4f-532ab782038e}
   State: [1] Stable
   Last error: No error

Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {c5e709c4-538e-4301-adec-78d948de0e87}
   State: [1] Stable
   Last error: No error

Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {7917e116-2e12-4da9-b0be-11f7f4edba50}
   State: [5] Waiting for completion
   Last error: No error

Writer name: 'Event Log Writer'
   Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
   Writer Instance Id: {8383f253-0cae-4a7b-9ae4-44793f60a2c2}
   State: [5] Waiting for completion
   Last error: No error

This is the output from List Providers...

vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.

Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 22602074
try this one:

http://support.microsoft.com/kb/887827

no writers errors so that's good
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:nrhelpdesk
ID: 22604292
I tried installing this fix as well... since i am running SP2 it will not install... see attached
error.JPG
0
 

Expert Comment

by:Oneupweb
ID: 22607616
I have the same issue here.  If you find the cure, please let me know.
0
 

Author Comment

by:nrhelpdesk
ID: 22653255
So I see this chain has dried up... It happened again this Monday morning. Keep in mind... i do not do any snapshots over the weekend (SAT and SUN) The last snapshot is taken on Friday evening at 10PM. It is supposed to restart again on Monday at 6AM. That is when it fails. A reboot fixes the issue but that will become unsustainable. Any further suggestions?
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 22653615
Sounds like backup exec, it uses it to backup the servers and to quesce the file system during the backups.  The new version came out today, may be worth a try.  I've had issues like this with Backup Exec but not CPS, I'll try to check my notes and see if I have ever seen this.
0
 

Expert Comment

by:Oneupweb
ID: 22653863
Updating to a new version of Backup Exec isn't exactly a solution.  If you haven't paid to keep up their wonderful support service, it'll cost you a pretty penny.  A solution to the problem with the current software is what is needed.  It's always a case of a software vendor blaiming Microsoft, or Microsoft blaiming a software vendor.  Meanwhile, we're left with purchasing an upgrade that may or may not work.  
0
 

Author Comment

by:nrhelpdesk
ID: 22653885
And that is exactly the issue I am facing... Symantec says its a MS thing...
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 22654459
have you tried to recreate the jobs?I know it's not the best solution but after spending countless hours with MS and Symantec support it's normally easier to re-install the software and try from scratch.
0
 

Author Comment

by:nrhelpdesk
ID: 22658145
I did , just recently, recreate the 1  CPS job I have running. I am only using CPS to support one server. I had not reinstalled the software but that seems a bit drastic seeing as it had been functioning without issue for well over a month.
0
 

Author Comment

by:nrhelpdesk
ID: 22705224
Nothing Else?  Oh well... another in a long line of Symantec products that don't live up to expectations... outside of their lab.
0
 
LVL 42

Expert Comment

by:paulsolov
ID: 22707698
CPS is not one of my favorite either.  Symantec Backup Exec System Recovery does a nice job though. We have customers use Replication Exec for replicating and it has also done a decent job.  Sorry I can't help you any more, try escalating with Symantec until they get you a US tech, normally these guys are the top level support
0
 

Accepted Solution

by:
nrhelpdesk earned 0 total points
ID: 22710245
Thank you for your help...
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The article will include the best Data Recovery Tools along with their Features, Capabilities, and their Download Links. Hope you’ll enjoy it and will choose the one as required by you.
While rebooting windows server 2003 server , it's showing "active directory rebuilding indices please wait" at startup. It took a little while for this process to complete and once we logged on not all the services were started so another reboot is …
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the steps necessary to install and configure the Windows Server Backup Utility. Directly connect an external storage device such as a USB drive, or CD\DVD burner: If the device is a USB drive, ensure i…

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question