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I changed a forwarded email address to a new address but exchange is still forwarding to old address

Posted on 2008-09-29
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Last Modified: 2012-05-05
i am fordwarding a copy of exchange email address to an external address. the address is in a contact called admin1. the origioanl forwarded address is tmo.blackberry.com, and the new address is sprint.blackberry.com. I changed the admin1 contact address to the sprint.blackberry.com, but exchange still sends to the tmo address.
 
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Question by:Tonyc92007
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8 Comments
 
LVL 19

Expert Comment

by:MrLonandB
ID: 22599153
Have you run the Recipient Update Service in Exchange System Manager?
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Author Comment

by:Tonyc92007
ID: 22599176
i have the default upde there, but i think it may not be configured correctly...
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LVL 19

Expert Comment

by:MrLonandB
ID: 22599232
Suggest deleting that Contact and creating another one with the new address. Then go to Exchange System Manager > Recipients > Recipient Update Service > (Your Domain)...right-click it and choose "Update Now".
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swappedsr earned 500 total points
ID: 22599753
Yes, just create a new contact, do not edit the admin1 contact with the new addy and you will see immediate results.
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Author Comment

by:Tonyc92007
ID: 22600355
i created new contact and pointed the delevery to the new contact.
still emails to the old TMO address and get kick back..
i think that the update policy is not corrrect..ideas?
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LVL 3

Expert Comment

by:swappedsr
ID: 22600496
did you delete the old tmo contact?
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Author Comment

by:Tonyc92007
ID: 22600635
FOUND my issue...was some external forwarding!!
thanks all for the help!
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LVL 3

Expert Comment

by:swappedsr
ID: 22600740
Nice, glad you got it fixed.
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