Outlook booking of resource problem if resource is already booked.
Posted on 2008-09-29
I have an Exchange 2007 server that we recently install SP1 (Exchange) onto. This problem just cropped up by a user. Not sure if SP1 has anything to do with it but that is my guess.
We have several Conference Rooms setup as Type Room and they are configured to AutoApprove Meeting requests. I swear that in the past an organizer would use Outlook to create a new meeting request. They would add the room as a resource or in Outlook 2007 add as a room. (Same thing basically) The organizer would then add attendees. The person would then try to send the meeting request. If the room was already booked during the time selected Outlook would ask them to pick another time or resource. So basically Outlook never sends the request to any attendees because the organizer is trying to doublebook the resource.
However recently Outlook will send out the meeting but after a few seconds the organizer would get a decline message from the resource. Good. Shows the the Auto Processing is not allowing the conflict which is what we want. However all the attendess still get the meeting request and can click approve and the meeting shows on their calendar even though the resource declined. Then we have attendees complaining because the room seems to them to be double booking when in fact the organizer should have paid attention to the decline message from the resource and changed the meeting to another time or room.
I think SP1 made some kind of change that is causing this and I can not figure it out. It does the same thing through OWA.