I have a Toshiba copier that scans documents as PDF's. They are stored on an internal hard drive that is shared via Linux based SMB as "File_Share" in a subfolder ("SCAN") which is created each time a document is scanned. There is no security set on the Toshiba share. I have 10 people accessing this File_share to retrieve their scanned documents through shortcuts created on their desktops. Nine of them work perfectly. I have one guy who continually experiences slow-to-open or "Not Responding". More bizare, if I logon to his computer as a network administrator, create the same shortcut and open a PDF it opens instantly. I have verified security for the user through the shortcut and it is the same as an admin. By the way, the user is an admin on the local machine. I have nuked the shortcut and rebuilt new ones, still same problem. I have uninstalled and re-installed Adobe 9, still same problem. The environment is a Windows domain running Windows 2k3 servers with internal DNS. All users are runnning Win XP Pro. Any suggestions are welcome.