Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1225
  • Last Modified:

550 5.7.1 Unable to relay

Remote users cannot send smtp email to users in other domains

If I configure John, a home user in Outlook 2007 using POP/SMTP John can send email's from home to any user in AD. But John cannot send email to other users outside the domain. If John log's on using OWA, John can send email to users in other domains.

If I enable "Allow messages to be relayed to these domains" under SMTP Connector Properties / Address Space it works as expected.

It appears the Outlook client is not authenticating. In Outlook 2007 I check "Log on to incoming mail server before sending mail". If I check "use same settings as my incoming mail server", outlook continuously prompts for username/password, all combinations fail to authenticate.

Note: We are using SBS 2003 with mydomain.local
0
joegrab
Asked:
joegrab
1 Solution
 
Andres PeralesCommented:
One question I would have is why are you using POP / SMTP when you can setup and configure RPC over HTTPS?  Elimate having to have additional ports open in your firewall.
and he is entering his username and password for the domain correct?
has he tried, domain\username
and email address then password?
0
 
joegrabAuthor Commented:
We are using RPC over HTTPS for "normal" remote users, unfortunutly I have a handful of MAC users and a few Outlook users (Doctor's) with primary exchange accounts in other domains.
0
 
joegrabAuthor Commented:
Yes, I have tried username@domain and domain\username
In OWA the user credentials work fine.
0
Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

 
bhnmiCommented:
If you already have OWA working you should just use RPC over http like stated above.

 http://www.petri.co.il/configure_rpc_over_https_on_a_single_server.htm
0
 
joegrabAuthor Commented:
Because Outlook does not support two Exchange accounts in the same profile. These doctors require access to two exchange environments from the same Outlook profile. Why is the Outlook client failing to authenticate?
0
 
bhnmiCommented:
You can always mount the other mailbox into one or the others outlook profile.

You should check your IP address restrictions on the SMTP virtual server. It may be setup to only allow a certain range of IP's or set to deny access to address for relay other than the local subnet.
0
 
joegrabAuthor Commented:
SMTP VC
Access/Relay - Only the list below
        - Grant 192.167.7.11 (Exchange Server)
        - 127.0.0.1
Allow all computers which successfully authenticate is checked
0
 
bhnmiCommented:
Some ISP's also require you to use their outgoing server when on their network. What is the ISP where this machine is located?
0
 
joegrabAuthor Commented:
Why can I send to internal domain users and not users outside the domain.

Further testing, I can only send smtp to internal domain users if I select the bottom option in the Outgoing Server box in Outlook 2007 "Log on to incoming mail server before sending mail". Outlook 2003 just keeps poping up asking for username/password. The SBS 2003 server is configured with defaults, OWA work fine, Local outlook clients work fine, RPC over HTTP works fine. I just can't auth and send smtp eith a username/password.
0
 
joegrabAuthor Commented:
Two Things

- Adding 192.168.7.0 (255.255.255.0) to the SMTP VC Access list fixed the problem for all remote users using SMTP.

- It appears the administrator account is somehow blocked in SBS 2003, Outlook test continues to prompt for username/password regardless of how you enter it. Entering any other username password combination works fine. Test message works and send to external user works fine.

I think bhnmi get's the points.
0
 
ladydi711Commented:
joegrab - you deserve points!    I have been pulling my hair out all morning testing sending email.  Can send fine from internal Exchange as well as OWA, but pop/imap with smtp would not....  BUT JUST WHEN USING THE Administrator account!  changing to any other user worked.  I have not found any other reference to that other than your post above  

"- It appears the administrator account is somehow blocked in SBS 2003, Outlook test continues to prompt for username/password regardless of how you enter it. Entering any other username password combination works fine. Test message works and send to external user works fine. "

THANK YOU THANK YOU!
0
 
joegrabAuthor Commented:
I agree, the administrator bug was a real gotcha.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now