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Unable to install Windows Vista Business DVD

Posted on 2008-09-29
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Last Modified: 2013-11-17
Well,i just bought a new laptop for my client.Model 6730b by HP Compaq.The problem i am facing is the installation of Windows Vista Business as it has come with preloaded DOS.I've tried disabling some options and make the CD Rom as first boot options but still haven't figured out.Why the DVD is not booting up.
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Question by:ibrahim52
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NutrientMS earned 250 total points
ID: 22600428
Does the DVD boot in another machine?  Can you press (I think F12) during boot to select a boot device and try select DVD through that (Instead of in the BIOS).  Can the Laptop boot other CD's like an XP Pro CD etc... ?
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by:ibrahim52
ID: 22600444
Yup.Its an original Windows Vista Disc.I tried that too but failed.I checked HP website and found this link but its just too complicated and tested.Not working.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3687777&prodTypeId=321957&objectID=c00758841#standalone
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by:ibrahim52
ID: 22600445
Yup.Its an original Windows Vista Disc.I tried that too but failed.I checked HP website and found this link but its just too complicated and tested.Not working.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=3687777&prodTypeId=321957&objectID=c00758841#standalone
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Expert Comment

by:NutrientMS
ID: 22600757
No,  what that link is explaining is when DURING windows installation, windows cannot find your hard drives because it does not have the required storage controller drivers.  In your case, you are not even booting of CD, which is way before that link becomes a problem.

What happens with an XP disc (if you have one).  Try to find any other bootable CD and see what happens.
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by:ibrahim52
ID: 22611956
Ok.So i tried booting with windows xp.Bootable is working fine.But after booting up all the necessary files ,when i get the message STARTING WINDOWS SETUP ,next i am getting the blue screen of death.I checked the RAM i upgraded and everything,even the bios is showing no errors.But i dont know how did i got BSOD and VISTA i tried on other computers.Its working fine with the installation.Thank you.
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Expert Comment

by:NutrientMS
ID: 22611990
Can you remove any items you have added to the laptop (upgraded RAM), take it back to original spec, then try again, BSOD's like that are normally sure sign of something faulty in the system.  Can you also get the 0x0 code that is displayed in the blue screen if it does it again to.

Cheers.
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by:ibrahim52
ID: 22611998
Alright.Let me check.Thanks for your instant feedback.
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by:ibrahim52
ID: 22612059
Technical information :
****STOP : 0x00000007B

You need some more info ?
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by:NutrientMS
ID: 22612090
Was that with the XP CD or Vista? and I am guessing you took out any upgraded RAM?
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by:ibrahim52
ID: 22612129
Hmmmm....not yet.Because i dont want to take any risk.I just bought it yesterday so i will make it done with the dealer i bought from.Hmmmm yup its from windows xp.
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Expert Comment

by:NutrientMS
ID: 22612157
Ahhk,  Try again with Vista now,  See if you can get it to boot,  If it cant boot then I would suggest taking it back to the dealer, more than likely its a hardware fault in the unit. Ram or Hard drive (I'm guessing with that error your getting an "Inaccessible Boot Device" error?
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Author Comment

by:ibrahim52
ID: 22612290
Alright.The problems solved.I tried with my friends WINDOWS VISTA ultimate disc with WINDOWS VISTA BUSINESS in options and its working and the installation has finished already.Thanks for your feedbacks NutrientMS.
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Author Closing Comment

by:ibrahim52
ID: 31501342
Thanks for your advice on trying other WINDOWS Disc.
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