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Cannot send or receive e-mail

Posted on 2008-09-29
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Last Modified: 2013-12-17
I cannot send or receive e-mail. I get an error message that states my incoming and outgoing e-mail servers are not responding. This is only true on the dial-up account that I am forced to use. If I take the computer to another location that has DSL I can send and receive e-mail
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Question by:riag-com
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4 Comments
 

Accepted Solution

by:
Shakaku0 earned 500 total points
ID: 22602287
The reason you can't connect is nothing to do with your computer. It is because your ISP (Internet Service Provider) has forbidden access to the required service (called the SMTP service for "Simple Mail Transfer Protocol) on any computer except for theirs.

You need to call up your internet service provider and tell them to fix the problem. Alternatively, you could call up the company that provides you with email access and ask them to change the port they use for the SMTP service and walk you through how to do the same on your computer.
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Assisted Solution

by:jar3817
jar3817 earned 500 total points
ID: 22602297
I'm assuming the mail server is not run by the dialup isp you're using? If not, your dialup isp is probably blocking smtp traffic to/from servers other than theirs to avoid having their customers' spamware infected computers from spamming. Have you called your dialup isp and asked what the deal is?

Can you ping the mail server from the dialup?
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Author Comment

by:riag-com
ID: 22610625
the e-mail account is at the ISP. AT&T It hca worked in the past. IS there a way to simply reset the registry concerning POP3 and SMTP?
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