Solved

Cannot send or receive e-mail

Posted on 2008-09-29
4
272 Views
Last Modified: 2013-12-17
I cannot send or receive e-mail. I get an error message that states my incoming and outgoing e-mail servers are not responding. This is only true on the dial-up account that I am forced to use. If I take the computer to another location that has DSL I can send and receive e-mail
0
Comment
Question by:riag-com
4 Comments
 

Accepted Solution

by:
Shakaku0 earned 125 total points
ID: 22602287
The reason you can't connect is nothing to do with your computer. It is because your ISP (Internet Service Provider) has forbidden access to the required service (called the SMTP service for "Simple Mail Transfer Protocol) on any computer except for theirs.

You need to call up your internet service provider and tell them to fix the problem. Alternatively, you could call up the company that provides you with email access and ask them to change the port they use for the SMTP service and walk you through how to do the same on your computer.
0
 
LVL 26

Assisted Solution

by:jar3817
jar3817 earned 125 total points
ID: 22602297
I'm assuming the mail server is not run by the dialup isp you're using? If not, your dialup isp is probably blocking smtp traffic to/from servers other than theirs to avoid having their customers' spamware infected computers from spamming. Have you called your dialup isp and asked what the deal is?

Can you ping the mail server from the dialup?
0
 

Author Comment

by:riag-com
ID: 22610625
the e-mail account is at the ISP. AT&T It hca worked in the past. IS there a way to simply reset the registry concerning POP3 and SMTP?
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There was an incident about the POP3 issue for the double read receipts and delivery receipts in Exchange 2013.  There was huge research been done and found solution for the duplicate mails. Especially when the user gets  duplicate mails.
New-MailboxSearch Powershell Command and step by step approach to Search and Extract Emails form Exchange 2013 Journaling server.
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question