Forwarded messages to user on BES not going through
Posted on 2008-09-29
We have an urgent issue that we were not able to fully resolve.
User has BB 8100c with CIngular. We have an older BES 3.8 and Exchange 2003 Standard. Users stated that not all of his messages are going through to his BlackBerry. Account was removed from BES 3.8 and readded, server was rebooted. BB was then synced with the Desktop Manager on the PC and mail started going through. I sent messages to the user internally as well as externally messages went throught. User has just contacted me stating that the forwarded message to him did go through to his Outlook but not the BB device...
User also receives AOL mail on it. Data plan should be alright since e is still getting some of his other messages. I was told a couple of a couple of things to try.
1 try removing and readding the account on BES and then inserting the PIN manually on BES 3.8 without ever connecting the device to PC.
2 readd the account on BES 3.8, connect the phone to PC (BB Desktop redirector) and sync - this worked for regular sent messages but not the fordarded once (to the best of my knowledge)
User is also able to reply to send messages from BB
3 Resend the books (not sure how to do this on 8100c), remove and add the account on BES.
Please help, this is really urgent and any help would be highly appricated.