Roxio DVD Creator won't run, can't be removed, and can't be reinstalled
Posted on 2008-09-29
I'm trying to burn a DVD from video files on my hard drive, using Roxio Creator, which came with my Dell computer.
The program wasn't running so I tried to reinstall, first uninstalling. I found that a number of Roxio programs are listed in the "Add or Remove Programs" window, but all are blank under the "Size" column. I tried installing from the Roxio CD; a message comes up that it needs to uninstall the old version first; when I click to do that, the installer locks up -- it continually displays the "must uninstall first" window, and when told to do that, after a few moments displays the same window again.
I tried to launch Roxio Creator Tools from the Programs list; an error message comes up: "A certificate file is missing or corrupted."
How do I clean the old version off so I can reinstall? Or, lacking that, is there some other DVD software I can buy, and just ignore the inoperative Roxio?