Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Roxio DVD Creator won't run, can't be removed, and can't be reinstalled

Posted on 2008-09-29
4
Medium Priority
?
821 Views
Last Modified: 2009-09-19
I'm trying to burn a DVD from video files on my hard drive, using Roxio Creator, which came with my Dell computer.

The program wasn't running so I tried to reinstall, first uninstalling. I found that a number of Roxio programs are listed in the "Add or Remove Programs" window, but all are blank under the "Size"  column. I tried installing from the Roxio CD; a message comes up that it needs to uninstall the old version first; when I click to do that, the installer locks up -- it continually displays the "must uninstall first" window, and when told to do that, after a few moments displays the same window again.

I tried to launch Roxio Creator Tools from the Programs list; an error message comes up: "A certificate file is missing or corrupted."

How do I clean the old version off so I can reinstall? Or, lacking that, is there some other DVD software I can buy, and just ignore the inoperative Roxio?
0
Comment
Question by:wlsimon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
4 Comments
 
LVL 70

Expert Comment

by:Merete
ID: 22667615
Hi,
 try doing this in safemode, this way you ensure all the services are not running and roxio is free from windows.
also remove any blank discs from the dvd recorder.
With DVD software installing any other versions while the current is still on the system is not advised,
will just compound the problem.
There should always be only one software installed for DVD burning.
You can also use Windows Installer Clean Up Utility
check here for how to
http://kb.roxio.com/content/kb/Creator/000086CR


0
 
LVL 70

Expert Comment

by:Merete
ID: 22794893
wlsimon, any progress?
0
 

Accepted Solution

by:
wlsimon earned 0 total points
ID: 23528729
Problem cleared up on its own.
0
 
LVL 70

Expert Comment

by:Merete
ID: 23535413
Oh good  glad to hear it,
please accept your own answer to close this out.
Cheers Merete
0

Featured Post

[Webinar] Lessons on Recovering from Petya

Skyport is working hard to help customers recover from recent attacks, like the Petya worm. This work has brought to light some important lessons. New malware attacks like this can take down your entire environment. Learn from others mistakes on how to prevent Petya like worms.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Keep your audience engaged and get the most out of your next presentation with these quick Prezi tips.
In this article, I'll explain how to setup a Plex Media Server (https://plex.tv/) on a Redhat (Centos) 7 based NAS with screenshots to help those looking for assistance.  What is Plex? If you aren't familiar with Plex, it’s a DLNA media serv…
Viewers will learn the basics of creating custom device Racks in Ableton Live. Place instrument(s) and effects onto a track, and select them all by holding the Shift key and clicking on the device title bars: Group them by typing Command-G (Ctrl-G…
Viewers will learn the basics of using Ableton Live's advanced sampler instrument, Sampler. Load new Sampler into an empty MIDI track: Select a sample and drop it into sample window in Sampler: Adjust pitch if necessary with Root Key setting: …
Suggested Courses

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question