Solved

Tape Drive Compatibility issue

Posted on 2008-09-30
3
1,361 Views
Last Modified: 2013-12-01
We are replacing arcserve with Backup Exec, install went fine however, Backup Exec is unable to 'control' the tape drive. It can 'see' it and the tape but it you schedule a job or ask it to erase the tape the job just sits on 'running' and eventually fails with error E0008821. The tape drive is a Dell PV114T is on the compatibility list and has the latest drivers. Any assistance appreciated.
0
Comment
Question by:roger190667
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 16

Accepted Solution

by:
JoWickerman earned 250 total points
ID: 22603685
Hi roger190667,

I have had plenty of issues with backupexec and tape drives. Firstly I would suggest that you use Backupexec's version of the tape drive's driver. DO NOT use the manufacturer's drivers.

Secondly, SHUTDOWN the server and boot it up again. A normal reboot does not work.

Hope it helps.

Cheers.
0
 

Author Closing Comment

by:roger190667
ID: 31501491
Many Thanks for this I uninstalled the tape drivers and re-installed the BE tape driver and shutdown also installed sp1 for v12. now works fine
the prompt responce was very appreciated
0
 
LVL 16

Expert Comment

by:JoWickerman
ID: 22604059
Cool! Glad I could help!
0

Featured Post

Enroll in June's Course of the Month

June’s Course of the Month is now available! Experts Exchange’s Premium Members, Team Accounts, and Qualified Experts have access to a complimentary course each month as part of their membership—an extra way to sharpen your skills and increase training.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Storage devices are generally used to save the data or sometime transfer the data from one computer system to another system. However, sometimes user accidentally erased their important data from the Storage devices. Users have to know how data reco…
This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question