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Tape Drive Compatibility issue

Posted on 2008-09-30
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Last Modified: 2013-12-01
We are replacing arcserve with Backup Exec, install went fine however, Backup Exec is unable to 'control' the tape drive. It can 'see' it and the tape but it you schedule a job or ask it to erase the tape the job just sits on 'running' and eventually fails with error E0008821. The tape drive is a Dell PV114T is on the compatibility list and has the latest drivers. Any assistance appreciated.
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Question by:roger190667
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JoWickerman earned 250 total points
ID: 22603685
Hi roger190667,

I have had plenty of issues with backupexec and tape drives. Firstly I would suggest that you use Backupexec's version of the tape drive's driver. DO NOT use the manufacturer's drivers.

Secondly, SHUTDOWN the server and boot it up again. A normal reboot does not work.

Hope it helps.

Cheers.
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Author Closing Comment

by:roger190667
ID: 31501491
Many Thanks for this I uninstalled the tape drivers and re-installed the BE tape driver and shutdown also installed sp1 for v12. now works fine
the prompt responce was very appreciated
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by:JoWickerman
ID: 22604059
Cool! Glad I could help!
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