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  • Status: Solved
  • Priority: Medium
  • Security: Public
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Tape Drive Compatibility issue

We are replacing arcserve with Backup Exec, install went fine however, Backup Exec is unable to 'control' the tape drive. It can 'see' it and the tape but it you schedule a job or ask it to erase the tape the job just sits on 'running' and eventually fails with error E0008821. The tape drive is a Dell PV114T is on the compatibility list and has the latest drivers. Any assistance appreciated.
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roger190667
Asked:
roger190667
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1 Solution
 
JoWickermanCommented:
Hi roger190667,

I have had plenty of issues with backupexec and tape drives. Firstly I would suggest that you use Backupexec's version of the tape drive's driver. DO NOT use the manufacturer's drivers.

Secondly, SHUTDOWN the server and boot it up again. A normal reboot does not work.

Hope it helps.

Cheers.
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roger190667Author Commented:
Many Thanks for this I uninstalled the tape drivers and re-installed the BE tape driver and shutdown also installed sp1 for v12. now works fine
the prompt responce was very appreciated
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JoWickermanCommented:
Cool! Glad I could help!
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