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KB 822774 patch/hotfix install problems

Posted on 2008-09-30
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Last Modified: 2013-12-04
I am trying to instal lthe hotfix file 127420_ENU_i386_zip.exe  from KB article number 822774 from Microsoft on a Windows 2003 Standard Edition 32-bit SP2 OS.  I receive the following error when I attempt to run the hotfix "setup could not find the update.inf file needed to update your system".

There is a update.inf file embedded within folders under the Windows folder...  Doesn't matter where I stick it....  Tried the net start Cryptographic Service...bit it was already started.  Shutdown all antivirus/firewalls during this attempt.

Please help
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Question by:crunyan
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by:anil_u
ID: 22603719
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Author Comment

by:crunyan
ID: 22604260
Nothing in the log...
I tried to perform this between 4am-6am today 9/30/08.
This is the list entry in the log...
08-08-29      08:58:29:906       876      8c4      Service      *********
2008-08-29      08:58:29:906       876      8c4      Service      **  END  **  Service: Service exit [Exit code = 0x240001]
2008-08-29      08:58:29:906       876      8c4      Service      *************
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LVL 8

Expert Comment

by:anil_u
ID: 22604375
Two possible solutions from
http://www.webuser.co.uk/forums/showflat.php?Number=73287&page=0
1.
net stop cryptsvc
ren %systemroot%\system32\catroot2 oldcatroot2
net start cryptsvc
2.
update.inf is, of course, a file that windows update downloads for the install process and then deletes once the update is completed....i found that my problem was caused by a faulty download of the SP2 update....i went into my hard drive and deleted the download files and then went back to the windows update site and tried to download it again
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Author Comment

by:crunyan
ID: 22622303
Tried both on 2 servers.  Same error.
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Author Comment

by:crunyan
ID: 22622635
Need more ideas  PLEASE????
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LVL 53

Expert Comment

by:McKnife
ID: 22641356
Please donwload and start filemon and see where your machine is looking for update.inf.
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Author Comment

by:crunyan
ID: 22652200
Will do!
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Author Comment

by:crunyan
ID: 22663053
Mgmt will not let me touch the machine right now...still waiting...
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Accepted Solution

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crunyan earned 0 total points
ID: 22770173
Still waiting on mgmt.  BTW, the reason that I want to apply the hotfix is for the 576 Security errors that load up my event viewer.
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