User panicking. Cannot save Crystal Report after 6 hours of work.
Posted on 2008-09-30
I have a colleague who is nearly crying.
They have Crystal Reports Professional Version 126.96.36.1995
They've been working on this report for hours. It looks REALLY nice. They left their machine on overnight and wanted to carry on with it today.
They can run it, change parameters, re-run it, etc. and everything is working.
When they come to save it (and they've not saved it at all, so no backup - EEK!), they get a series of errors.
Failed to save document.
Failed to save database information.
Database Connector Error: 'The specified object was not saved.'
No matter where they try to save it or if they try to send it if via email using the Send To: option, these errors appear.
No file is saved.
To try and help them, I loaded FileMon to see what was going on. A file IS created, before the first error message. After the last error message, it is deleted. No activity exists on the file between the error messages.
Grabbing the file in between doesn't produce a useful file. Using a hex editor, there is very little useful content.
I have created another report using the same database connection and successfully saved it.
I'm currently left with telling them to start again.
Or is there a way to copy the report to another one?
They've got a LOAD of formulas behind a lot of the group/section/details, so not just the on page elements.
They really are nearly crying.