• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 13840
  • Last Modified:

Blue Screen Stop Error -Referencing "igxprd32" file

A new computer in our office began exhibiting a blue screen stop error.  The message included the line:

"The problem seems to be caused by the following file:  igxprd32

My response was to reformat the hard disk and reload windows.  Shortly after getting the PC back on its feet, the blue screen error returned.  I then reformatted and reloaded the PC a second time and the error persists.

My thoughts are that:
A - It is associated with a driver that I am loading after windows - I downloaded the drivers from the dell web site so I assume that they should be good drivers
B - The blue screen attacked when I went to use the network connection for the first time.

Any insight would be greatly appreciated.
0
Gary Gordon
Asked:
Gary Gordon
2 Solutions
 
CutshallCommented:
Have you considered loading an old driver?  When you go to Dell's website, see if they have an older driver that you could use.
0
 
Gary GordonAuthor Commented:
Cutshall:
Thanks for the feedback,
- I'm not sure that it's a driver
- If its a driver, I don't know which driver it is.
0
 
CutshallCommented:
If you have an integrated graphics on the mobo, you might want to disable the integrated graphics adapter in the BIOS and place a separate video card in.  You may also want to start in safe mode and go into device manager and remove any video adapters that have been loaded.  There is a proggie called driver cleaner that you can you to clean up your installed drivers.  Driver Cleaner can be downloaded here:
http://downloads.guru3d.com/downloadget.php?id=745&file=7&evp=54e6f91e495111338e2171476965c5ed
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
CutshallCommented:
It appears to be a part of the video driver
0
 
igor-1965Commented:
What is a model of your computer?
0
 
CutshallCommented:
TSR-80 Model 1 Level 1?
0
 
ashishsaCommented:
The best bet is to look for a memory dump after the bluescreen. If you have a minidump file then rename it as txt and upload it. I would be able to point to the exact driver from the dump.
0
 
Gary GordonAuthor Commented:
Fixed the problem by replacing the motherboard.
gary
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now