Solved

Blue Screen Stop Error -Referencing "igxprd32" file

Posted on 2008-09-30
8
13,731 Views
Last Modified: 2008-10-02
A new computer in our office began exhibiting a blue screen stop error.  The message included the line:

"The problem seems to be caused by the following file:  igxprd32

My response was to reformat the hard disk and reload windows.  Shortly after getting the PC back on its feet, the blue screen error returned.  I then reformatted and reloaded the PC a second time and the error persists.

My thoughts are that:
A - It is associated with a driver that I am loading after windows - I downloaded the drivers from the dell web site so I assume that they should be good drivers
B - The blue screen attacked when I went to use the network connection for the first time.

Any insight would be greatly appreciated.
0
Comment
Question by:Gary Gordon
8 Comments
 
LVL 5

Expert Comment

by:Cutshall
ID: 22604998
Have you considered loading an old driver?  When you go to Dell's website, see if they have an older driver that you could use.
0
 
LVL 4

Author Comment

by:Gary Gordon
ID: 22605098
Cutshall:
Thanks for the feedback,
- I'm not sure that it's a driver
- If its a driver, I don't know which driver it is.
0
 
LVL 5

Accepted Solution

by:
Cutshall earned 300 total points
ID: 22605100
If you have an integrated graphics on the mobo, you might want to disable the integrated graphics adapter in the BIOS and place a separate video card in.  You may also want to start in safe mode and go into device manager and remove any video adapters that have been loaded.  There is a proggie called driver cleaner that you can you to clean up your installed drivers.  Driver Cleaner can be downloaded here:
http://downloads.guru3d.com/downloadget.php?id=745&file=7&evp=54e6f91e495111338e2171476965c5ed
0
Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

 
LVL 5

Expert Comment

by:Cutshall
ID: 22605114
It appears to be a part of the video driver
0
 
LVL 14

Expert Comment

by:igor-1965
ID: 22605419
What is a model of your computer?
0
 
LVL 5

Expert Comment

by:Cutshall
ID: 22605874
TSR-80 Model 1 Level 1?
0
 
LVL 6

Assisted Solution

by:ashishsa
ashishsa earned 200 total points
ID: 22612801
The best bet is to look for a memory dump after the bluescreen. If you have a minidump file then rename it as txt and upload it. I would be able to point to the exact driver from the dump.
0
 
LVL 4

Author Comment

by:Gary Gordon
ID: 22628485
Fixed the problem by replacing the motherboard.
gary
0

Featured Post

Simplifying Server Workload Migrations

This use case outlines the migration challenges that organizations face and how the Acronis AnyData Engine supports physical-to-physical (P2P), physical-to-virtual (P2V), virtual to physical (V2P), and cross-virtual (V2V) migration scenarios to address these challenges.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
It’s been over a month into 2017, and there is already a sophisticated Gmail phishing email making it rounds. New techniques and tactics, have given hackers a way to authentically impersonate your contacts.How it Works The attack works by targeti…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question