Solved

Blue Screen Stop Error -Referencing "igxprd32" file

Posted on 2008-09-30
8
13,746 Views
Last Modified: 2008-10-02
A new computer in our office began exhibiting a blue screen stop error.  The message included the line:

"The problem seems to be caused by the following file:  igxprd32

My response was to reformat the hard disk and reload windows.  Shortly after getting the PC back on its feet, the blue screen error returned.  I then reformatted and reloaded the PC a second time and the error persists.

My thoughts are that:
A - It is associated with a driver that I am loading after windows - I downloaded the drivers from the dell web site so I assume that they should be good drivers
B - The blue screen attacked when I went to use the network connection for the first time.

Any insight would be greatly appreciated.
0
Comment
Question by:Gary Gordon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 5

Expert Comment

by:Cutshall
ID: 22604998
Have you considered loading an old driver?  When you go to Dell's website, see if they have an older driver that you could use.
0
 
LVL 4

Author Comment

by:Gary Gordon
ID: 22605098
Cutshall:
Thanks for the feedback,
- I'm not sure that it's a driver
- If its a driver, I don't know which driver it is.
0
 
LVL 5

Accepted Solution

by:
Cutshall earned 300 total points
ID: 22605100
If you have an integrated graphics on the mobo, you might want to disable the integrated graphics adapter in the BIOS and place a separate video card in.  You may also want to start in safe mode and go into device manager and remove any video adapters that have been loaded.  There is a proggie called driver cleaner that you can you to clean up your installed drivers.  Driver Cleaner can be downloaded here:
http://downloads.guru3d.com/downloadget.php?id=745&file=7&evp=54e6f91e495111338e2171476965c5ed
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 5

Expert Comment

by:Cutshall
ID: 22605114
It appears to be a part of the video driver
0
 
LVL 14

Expert Comment

by:igor-1965
ID: 22605419
What is a model of your computer?
0
 
LVL 5

Expert Comment

by:Cutshall
ID: 22605874
TSR-80 Model 1 Level 1?
0
 
LVL 6

Assisted Solution

by:ashishsa
ashishsa earned 200 total points
ID: 22612801
The best bet is to look for a memory dump after the bluescreen. If you have a minidump file then rename it as txt and upload it. I would be able to point to the exact driver from the dump.
0
 
LVL 4

Author Comment

by:Gary Gordon
ID: 22628485
Fixed the problem by replacing the motherboard.
gary
0

Featured Post

Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question