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Microsoft outlook 2003 Operation failed upon opening

Posted on 2008-09-30
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Last Modified: 2012-05-05
Looking for some help on this one. I have a user that when she goes to open outlook she receives and error from outlook saying "Operation Failed" and thats it. When you click ok nothing happens, if you try to open outlook right away you get the same message, however if you wait about 10 seconds and try after than outlook opens and there are no problems using it.

I have tried emptying out the OLK folder, reinstalling office twice. We are setup with an exchange server and this issue also happens under my profile when i sign in with my AD credentials or our local admin account.

Any suggestions?

Thanks!

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Question by:RFU-IT
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by:robsantos
ID: 22606533
tried safe mode yet? like:
"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /safe

more info here:
http://www.techgalaxy.net/Docs/Exchange/OL2003_switches.htm

it could be a bad add-in or extension.

check In Outlook click Tools > Options > Other > Advanced Options > Addin Manager. Try unchecking everything in there and then starting normally (try to ferret out the offending add-in).
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Author Comment

by:RFU-IT
ID: 22608578
I forgot about addins, i will give this a try and let you know.

Thanks
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Author Comment

by:RFU-IT
ID: 22636505
So i have done some more troubleshooting. Outlook appears to open ok just fine for the first time. If you close it and then try to reopen it you get that "Operation Failed" message. I can open with safe mode just fine, and even closing and trying to open again in safe mode fails however. I disabled add-ins and that produced the same result.

Any other suggsetions?
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robsantos earned 500 total points
ID: 22636627
after closing , but before restarting, have you made sure that the outlook.exe process has ended (via task manager)?
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Author Comment

by:RFU-IT
ID: 22637129
Now that you mention it, ill have to double check that, i think this user is on an older system. Thanks!
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Author Comment

by:RFU-IT
ID: 22653714
Thanks Rob, i opened up taskmanager then outlook, closed outlook and saw that it takes about 5 or 10 seconds before outlook ends.
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