I'm trying to troubleshoot a employee's computer. I can't physically access the computer because it is literally over 1000 miles away, but I can remote into using vnc. The computer is running Windows XP Pro SP2. I am unaware if the user has installed anything recently to cause this.
Anyway, the problem is actually worse than stated in the title. Outlook is giving me the prompt "The Operation Failed" when I try to create a new email, reply to a received email, forward a received email, print an email, and many other functions. About all I can do is receive and read email.
Please Advise on how to troubleshoot this problem.