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VC++ Redistributables error on loading

Posted on 2008-09-30
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Last Modified: 2011-10-19
Hi

Am trying to upgrade a Sage accounts product called sage practise solutions on our server. As part of the upgrade it is attempting to install VC++ 2008 Redistributables. It is failing every time with an error message that says:-
"The installer has encountered an unexpected error installing this package. This may indicate a problem with the package. The error code is 2381"
Sage say i am the only company with the problem? and that they have passed the problem onto its R & D dept, but that may take some time to resolve as its a MS product not Sages
Box = Dell 2950
SBS 2003 std

Can anyone help as i am under some time lines to complete

thanks

Martin

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Question by:martin2123
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Expert Comment

by:Zoppo
ID: 22613151
Hi martin2123,

from what I found in the web this seems to be a problem with access or write protection rights of the source directory.

Do you install it as Administrator? If so, try to copy the install file(s) to a directory on you HD where you know you have full access.

If this doesn't help maybe a workaround could be to install the VC++ 2008 Redistributable manually befor installing that Sage program. You can download it at http://www.microsoft.com/downloads/details.aspx?FamilyID=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en (be careful to select the correct language).

Hope that helps,

ZOPPO
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Author Comment

by:martin2123
ID: 22613265
Zoppo  

thanks for speedy response.

I tried the download as you suggested and still the same problem. I waited for the usual MS error report details and have posted them here. It seems to want to swap file install location right at the end from C:\ to an F:\ drive. We do have a seperate F:\ but it is used for a payroll archive etc, and has nothing (i think ) to do with it

Martin
VSSWMSIFailInfo.txt
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LVL 31

Expert Comment

by:Zoppo
ID: 22613440
Hm, strange - does that setup fail before it brings up the first dialog (Welcome ...)?

If not you may have a chance to find the directory where the setup files are expanded to - it's on any drive and has a cryptic name (like i.e: "D:\b99f58265675c05bec1"). If so maybe you can start the 'Install.exe' ...

Unfortunateley I'm not sure how MSIEXEC decided onto which drive it unpacks the setup files. Maybe it just searches for that drive with the most empty space on it. If so you need to ensure you have full access to f:\

ZOPPO
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Author Comment

by:martin2123
ID: 22613537
No , it gets a  way into loading before stopping.

sorry, dont know how MSIEXEC decides where to install.
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Accepted Solution

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Zoppo earned 1500 total points
ID: 22613635
Hm - you could try to temporary remove the F: from you computer by removing the drive-letter via computer-administration. Maybe then MSIEXEC chooses another drive ...
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Author Comment

by:martin2123
ID: 22613733
thanks

it is a hot swap so shall try.
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Author Closing Comment

by:martin2123
ID: 31501606
Pulled the drive and everything went smoothly, dont know why it made a difference,  Thanks for your help

Martin
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Expert Comment

by:Zoppo
ID: 22614479
Great - I'm glad I could help you ...

Have a nice day,

regards,

ZOPPO
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