Network Card and Wireless no longer work on Dell laptop
Posted on 2008-09-30
A user brought me his laptop this morning (Dell Latitude D610 with XP svp3), and his NIC and wireless card no longer seem to work. They still show up in Device manager just fine...with no driver errors or anything like that. I have disable all power management on them (basically made sure that the system wasn't turning them off to save power). And they show up down in the system tray, just as unconnected. When I go to a command prompt and type ipconfig, I should at least see that there are no ipadresses for each card, but instead, all I see get is "Windows IP Configuration" with NOTHING below it! As if it can't see any network cards. Dell QuickSet was installed, which could cause issues with turning off the wireless and NIC card, but I checked all the settings and everything seemed fine with it. I then went ahead and just un-installed QuickSet, but that didn't work either. I am at a loss of what to do at this point. The drivers are all updated, device manager sees them, but the ipconfig command is really odd!
The WiFi light on the laptop is on...and the windows wifi utility just simply says that there are no wireless networks...even though there are plenty around. The Intel Pro Set says there are are not supported wireless adapters in the system...but again, device manger shows it just fine. Any ideas?