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Network Card and Wireless no longer work on Dell laptop

Posted on 2008-09-30
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Last Modified: 2013-11-17
A user brought me his laptop this morning (Dell Latitude D610 with XP svp3), and his NIC and wireless card no longer seem to work.  They still show up in Device manager just fine...with no driver errors or anything like that.  I have disable all power management on them (basically made sure that the system wasn't turning them off to save power).  And they show up down in the system tray, just as unconnected.  When I go to a command prompt and type ipconfig, I should at least see that there are no ipadresses for each card, but instead, all I see get is "Windows IP Configuration" with NOTHING below it!  As if it can't see any network cards.  Dell QuickSet was installed, which could cause issues with turning off the wireless and NIC card, but I checked all the settings and everything seemed fine with it.  I then went ahead and just un-installed QuickSet, but that didn't work either.  I am at a loss of what to do at this point.  The drivers are all updated, device manager sees them, but the ipconfig command is really odd!

The WiFi light on the laptop is on...and the windows wifi utility just simply says that there are no wireless networks...even though there are plenty around.  The Intel Pro Set says there are are not supported wireless adapters in the system...but again, device manger shows it just fine.  Any ideas?
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Question by:jbobst
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15 Comments
 
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by:silemone
ID: 22606962
have you made sure msconfig hasn't been changed?  i.e.  the needed services are enabled for networking...
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by:silemone
ID: 22607000
also, make sure that if there's a physical button on the computer, it is set so that the wireless is enabled...i.e my 620 has a toggle slider that physically allows me to turn off wireless which overrides setting on the computer, but that woudn't account for you not getting connection when using patch cable...
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by:jbobst
ID: 22607022
I didn't check that, but it WAS changed to "Selective Startup".  Not sure why, as the user is in a meeting now, but I put it back to "Normal Startup", but it still is having the same issue.
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by:jbobst
ID: 22607034
There is no toggle on this model...just a Fn key to enable and disable wireless.  When I toggle it, the WiFi light goes on and off just above the keyboard, but it doesn't make a difference in Windows.
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by:silemone
ID: 22607046
and ipconfig /all....does it say media disconnected?
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by:jbobst
ID: 22607064
No, it doesn't say anything...that's the really strange part of it!  It when I do ipconfig with or without all, nothing get's returned...just says Windows IP Configuration, and then returns the c:\ prompt.
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by:silemone
ID: 22607102
ok...and i suppose you already tried ipconfig /renew to see if that would help...hmmm...
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by:jbobst
ID: 22607107
Yeah, it just returns nothing and gives the command prompt.
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by:silemone
ID: 22607196
oh...read over this forum...the second entry has some items that may help...seems to qualify like the situation that you're in...by the way, when and why did the change in the computer occur?  after updating drivers, reinstalling oS?  Did the user say when he noticed the problem and what he had did just before (given it diminish hischaracter, he may answer honestly and it may help out)...
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silemone earned 250 total points
ID: 22607198
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by:silemone
ID: 22607247
this one slipped my mind...did you ping  your local host
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by:jbobst
ID: 22607291
Ok, everything is working for some reason now.  Here is what I did:

I first went to un-install our new Anti-Virus Program (TrendMicro).  I am not sure that was the problem, but I figured that was a recent added software.  Howerver, the uninstall pretty much just hung up in the middle and never completely seemed to uninstall.  I then did what the article silemone mentioned said to do...specifically the netsh winsock reset catalog command.  It wanted to reboot, which I did (even though the uninstallation of the AV programs was still in progress...although it seemed to be hung.  So, I rebooted, and everything is working now.  The AV program apparently was uninstalled as it is no longer there, but that hung uninstall wasn't very comforting.  So, thanks for the help...I'll have to research that netsh winsock command and see what that is all about.

Thanks.
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Expert Comment

by:TCB1
ID: 22607331
With both the NIC and Wireless not working, this is probably an OS issue. To findout for sure I would download Ubuntu 8.04 Live CD. Boot to the CD and see if the NIC and/or the Wireless card works in linux. If they do, then the problem is with Windows. The easiest way to solve a problem like this is to do a XP Repair.
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by:jbobst
ID: 22607385
TCB1, the netsh winsock reset catalog seemed to fix it for me (not sure what it did exactly though).  When you say a XP repair, do you just mean booting from the cd to the recovery console or reloading XP?  Or is there some other XP repair function that  you can recommend?
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by:TCB1
ID: 22614461
To do an XP Repair install:
Boot to the XP CD. Choose "To set up Windows XP now, press Enter." Then press F8 to agree to the EULA. Then you should see the option to press "R" for a Repair install. I think the Recovery Console option is before the EULA. Two different things. A repair will keep all applications and settings on the system, but replace all the core system files. The downside is that you must reinstall all the windows updates after the repair. Glad to hear that a winsock reset did the trick first.
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