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Folders Missing from Inbox in OWA 2003

Posted on 2008-09-30
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Last Modified: 2010-04-21
Specs: Front-end Server
 - SBS 2003 R2 running Exchange and OWA;
 - Using Backup Exec 11d with updates applied

History: Recent failures of backup jobs due to "inconsistencies" in the Exchange mail store prompted me to run a hard repair on the store, defrag with eseutil, and check with isinteg (this past weekend).  This has been an ongoing problem and the hard repair had come down to being the only solution.  All went well, though, and isinteg reported 0 errors on the second run.  Everything came back up with no problem, except that one user doesn't have any of the folders she created in her Inbox anymore, and all her old messages are gone.

Oddly, she reported the missing folders to me on Friday, prior to the hard repair.  But with no recent successful backups because of the inconsistencies, I was not able to restore her mailbox at that time.  She also just started using a new desktop that has Outlook set up for POP access, but I checked the pst file there and it's empty also.  Prior to using the desktop, she had been accessing her e-mail solely through OWA, so all her folders and messages should have been on the server.  

I have tried clearing the Temp Internet Files on her machine, hoping it was simply a caching issue, but no luck.  Any ideas as to where her folders and messages went, and if there is any way to get them back, would be most appreciated.  I'm not holding out much hope at this time, but thought I'd give EE a shot just in case someone knows a nifty trick I'm overlooking.

Thanks,

Josef
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Question by:InterMountainMgmt
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LVL 23

Accepted Solution

by:
ormerodrutter earned 500 total points
ID: 22612917
Without a good backup I think your only hope is to look at Recovering Deleted Items.
http://support.microsoft.com/kb/246153

Good luck.
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Author Closing Comment

by:InterMountainMgmt
ID: 31502031
Thanks.  That's kind of what I was thinking.  I have already told the user to try to restore her more important messages by getting the recipients to forward them back to her.  Since it is just one user, I don't really want to go fiddling around in registries when I'm pretty sure the data will remain lost anyway.  I just wanted to make sure there wasn't anything simply I was overlooking.  Thanks again.
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LVL 23

Expert Comment

by:ormerodrutter
ID: 22616178
Didn't really offer much help here but thanks for the points anyway. Make sure you sort out your backup problem before hit by something "big" :)
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Author Comment

by:InterMountainMgmt
ID: 22616212
Already done.  Now I'm reviewing archiving solutions to correct overweight db issues.  EE has been a great help.  Thx again.
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