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PDF attachment in Outlook will not open after scanned from Xerox WorkCentre Pro 35

Posted on 2008-09-30
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Last Modified: 2009-02-23
When a document is scanned on a Xerox WorkCentrePro 35 as a PDF and sent as an email attachment, I receive the follwing meesage when it's opened..Banner Line reads "Microsoft Office Outlook" and the text reads "Can't create file Scan001.PDF. Right click the folder you want to create the file In & then click properties on the shortcut menu to check your permission for the folder". It was working fine yesterday. Nothing, honestly, nothing has changed. The user is an local administrator on the workstation. If I log in as another user on the same machine, everything is okay.
NEW INFO...IF I ACCESS THE EMAIL THROUGH OUTLOOK WEBACCESS THE PDF OPENS UP FINE. SOMEHOW OUTLOOK IS CAUSING THIS....
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Question by:sand210
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sand210 earned 0 total points
ID: 22662000
The question was answered by
   

rmeneses_us
10.02.2008 at 10:57AM EDT, ID: 22624866
That is not the solution to the problem. Just check the secure temp folder for Outlook. There is a problem with the amount of files it can hold, and what it needs is to be emptied or relocated (which is what I do)

go to HKCU\Software\Microsoft\Office(which ever version you have)\Outlook\Security\ and then look for OutlookSecureTempFolder. You decide what to do. but clearing or modifying, will allow you to open the attachment.
And the answer was perfect.
CFlose question and thanks
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Expert Comment

by:TheLaptopWhisperer
ID: 23714643
you rock! this works!
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