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Faulting Application Errors

Posted on 2008-09-30
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Last Modified: 2012-06-21
I keep getting Faulting application errors while working in Photoshop CS2 on my PC.
I'm using a clean install of WINDOWS XP and i keep getting errors in some of my adobe products such as BRIDGE and PHOTOSHOP.  Does anyone have any suggestions?

Here is a couple of examples from my event viewer log:

Faulting application photoshop.exe, version 9.0.2.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

Faulting application photoshop.exe, version 9.0.2.0, faulting module bib.dll, version 1.1.17.1, fault address 0x00001f1d.

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Question by:verytoothy
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Expert Comment

by:pablovr
ID: 22608151
I think you got some virus/malware:

Please download SDFix by Andy Manchesta and save it to your desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.
In Safe Mode, right click the SDFix.zip folder and choose Extract All,
A new folder will be extracted to your %systemdrive%, typically C:\SDFix
Open the extracted folder and double click RunThis.bat to start the script.
Type Y to begin the script.
It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
Your system will take longer that normal to restart as the fixtool will be running and removing files.
When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt along with any other requested logs at the end of these instructions.




NEXT


Please visit below webpage for instructions for downloading and running ComboFix. Make sure you download and save ComboFix DIRECTLY to your Desktop

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

This includes installing the Windows XP Recovery Console in case you have not installed it yet.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix.. Please visit HERE if you don't know how.. Please re-enable them back after performing all steps given..

Once you install the Recovery Console, when you reboot your computer, you'll see the option for the Recovery Console now as well. DO NOT select Recovery Console as we don't need it. By default, your main OS is selected there. The screen stays for 2 seconds and then it proceeds to load Windows. That is normal.

Post the log from ComboFix (located in C:\combofix.txt) when you've accomplished that, along with a new HijackThis log.
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verytoothy earned 0 total points
ID: 22668832
Well, I didn't think i had any viruses or malware as i have a fresh install of windows with a brand new, up to date Norton Suite running and it says the computer is clean.
So before i tried the above suggested solution, I had someone locally suggest that I upgrade my video card drivers for my (Nvidia Geforce 8600 GT).  I had the "175.19_geforce_winxp_32bit_english_whql.exe" and upgraded to the "178.13_geforce_winxp_32bit_english_whql.exe" and those dreaded application errors from Photoshop seem to have vanished, hopefully for good.
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Expert Comment

by:pablovr
ID: 22669172
Thank you for the feedback verytoothy, there is always something to learn.
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