Solved

Messages disappear in Inbox, where did they go?

Posted on 2008-09-30
5
772 Views
Last Modified: 2012-06-21
I have a user who reports that messages are disappearing in his Inbox. It is not set to show new messages only, so we are a bit stumped about the cause. Exchange 2003 system manager shows 2,192 messages in his email on the Exchange server as of this morning.

Any assistance would be greatly appreciated.
0
Comment
Question by:TinCanRider
  • 2
  • 2
5 Comments
 
LVL 6

Expert Comment

by:dathho
ID: 22607885
I'd check all rules and alerts first.
0
 

Author Comment

by:TinCanRider
ID: 22608061
That was the first thing I checked. Thanks
0
 
LVL 32

Expert Comment

by:gupnit
ID: 22608745
Hi,
Are you sure the mails have been deleted:
  • Search for some Keywords of some mails.
  • Sometime we change the View and make it only as UnRead mails etc, try changing the view.
  • Check the Users Folder Size.
  • Check the Deleted Folder and the Option Recover Deleted Mails under the Deleted Folder
Also, see if  the mails were moved to a PST , look for PSTs on the PC
Hope this helps
Thanks
Nitin
0
 

Author Comment

by:TinCanRider
ID: 22715589
Thanks for the suggestions - I doublechecked the View options and it was what I expected it to be. He originally didn't have any PSTs, but I created one for him as an insurance policy. There was nothing in the Deleted folder to recover, these emails just disappeared. 5 months worth, just gone.

I tried moving his mailbox to another available store with the option to ignore 6 corrupted files and the move process ran fine, but no new emails appeared.
0
 
LVL 32

Accepted Solution

by:
gupnit earned 500 total points
ID: 22716052
Hi,
I would the suggest using a backup assuming that you have one and recovering the Mails.
I had answered earlier check this link
http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/Q_23537949.html
Thanks
Nitin
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Learn more about how the humble email signature can be used as more than just an electronic business card. When used correctly, a signature can easily be tailored for different purposes by different departments within an organization.
Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now