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Messages disappear in Inbox, where did they go?

Posted on 2008-09-30
Medium Priority
Last Modified: 2012-06-21
I have a user who reports that messages are disappearing in his Inbox. It is not set to show new messages only, so we are a bit stumped about the cause. Exchange 2003 system manager shows 2,192 messages in his email on the Exchange server as of this morning.

Any assistance would be greatly appreciated.
Question by:TinCanRider
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Expert Comment

ID: 22607885
I'd check all rules and alerts first.

Author Comment

ID: 22608061
That was the first thing I checked. Thanks
LVL 32

Expert Comment

ID: 22608745
Are you sure the mails have been deleted:
  • Search for some Keywords of some mails.
  • Sometime we change the View and make it only as UnRead mails etc, try changing the view.
  • Check the Users Folder Size.
  • Check the Deleted Folder and the Option Recover Deleted Mails under the Deleted Folder
Also, see if  the mails were moved to a PST , look for PSTs on the PC
Hope this helps

Author Comment

ID: 22715589
Thanks for the suggestions - I doublechecked the View options and it was what I expected it to be. He originally didn't have any PSTs, but I created one for him as an insurance policy. There was nothing in the Deleted folder to recover, these emails just disappeared. 5 months worth, just gone.

I tried moving his mailbox to another available store with the option to ignore 6 corrupted files and the move process ran fine, but no new emails appeared.
LVL 32

Accepted Solution

gupnit earned 1500 total points
ID: 22716052
I would the suggest using a backup assuming that you have one and recovering the Mails.
I had answered earlier check this link

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