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Messages disappear in Inbox, where did they go?

I have a user who reports that messages are disappearing in his Inbox. It is not set to show new messages only, so we are a bit stumped about the cause. Exchange 2003 system manager shows 2,192 messages in his email on the Exchange server as of this morning.

Any assistance would be greatly appreciated.

dathho

I'd check all rules and alerts first.

TinCanRider

ASKER

That was the first thing I checked. Thanks

Nitin Gupta

Hi,
Are you sure the mails have been deleted:

Search for some Keywords of some mails.
Sometime we change the View and make it only as UnRead mails etc, try changing the view.
Check the Users Folder Size.
Check the Deleted Folder and the Option Recover Deleted Mails under the Deleted Folder

Also, see if the mails were moved to a PST , look for PSTs on the PC
Hope this helps
Thanks
Nitin

TinCanRider

ASKER

Thanks for the suggestions - I doublechecked the View options and it was what I expected it to be. He originally didn't have any PSTs, but I created one for him as an insurance policy. There was nothing in the Deleted folder to recover, these emails just disappeared. 5 months worth, just gone.

I tried moving his mailbox to another available store with the option to ignore 6 corrupted files and the move process ran fine, but no new emails appeared.

ASKER CERTIFIED SOLUTION

Nitin Gupta

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