sbmulqueen
asked on
Outlook and Word/email editor
My apologies if this appears twice, i think i posted incorrectly the first time. I've checked out the other posts about people having trouble with outlook not recognizing/using word as email editor. I am using Outlook 2002, XP Pro. And all of a sudden, it just stopped using word as my editor. I checked the settings, ran a virus scan, all the simple stuff. The box is checked for using word, but it's not using it. About every 10 seconds when Outlook is open, it looks like it's looking for/trying to install a program (you know, the icon comes up, and it says "preparing to install). Did something disappear? should i just do a system restore? i swear, it was working yesterday. I can't do any detect/repair - it says the feature isn't installed (in both word and outlook).
can you try change your editor to something else (say notepad) first, save, close outlook, then open it, change back to word.
ASKER
Tried it, no dice. It's really bizarre, because it seems like it just happened out of the blue, i've been using this setup for years!
ASKER
i should add that when I check the "use word as email editor" in the mail format, and hit apply, ok, etc. it doesn't "stick" so now it's not checked each time i open it.
Have you tried going to Add/Remove Programs & clicking "Change" on MS Office? That should give you a "reinstall/repair" option, & you may get better results than working from within either Word or Outlook.
ASKER
I tried that and it says "the installation source for the product is unavailable." I even have the cd in the drive. i also tried to do a system restore to a point where i know it worked. very odd.
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ASKER
Yup, that's what I had to do, took forever but all is working. Thanks.