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Outlook and Word/email editor

Posted on 2008-09-30
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Last Modified: 2010-04-08
My apologies if this appears twice, i think i posted incorrectly the first time. I've checked out the other posts about people having trouble with outlook not recognizing/using word as email editor. I am using Outlook 2002, XP Pro. And all of a sudden, it just stopped using word as my editor. I checked the settings, ran a virus scan, all the simple stuff. The box is checked for using word, but it's not using it. About every 10 seconds when Outlook is open, it looks like it's looking for/trying to install a program (you know, the icon comes up, and it says "preparing to install). Did something disappear? should i just do a system restore? i swear, it was working yesterday. I can't do any detect/repair - it says the feature isn't installed (in both word and outlook).
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Question by:sbmulqueen
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Expert Comment

by:flyingsky
ID: 22608006
can you try change your editor to something else (say notepad) first, save, close outlook, then open it, change back to word.
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Author Comment

by:sbmulqueen
ID: 22608055
Tried it, no dice. It's really bizarre, because it seems like it just happened out of the blue, i've been using this setup for years!
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Author Comment

by:sbmulqueen
ID: 22608076
i should add that when I check the "use word as email editor" in the mail format, and hit apply, ok, etc. it doesn't "stick" so now it's not checked each time i open it.
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Expert Comment

by:jamesport
ID: 22613569
Have you tried going to Add/Remove Programs & clicking "Change" on MS Office?  That should give you a "reinstall/repair" option, & you may get better results than working from within either Word or Outlook.
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Author Comment

by:sbmulqueen
ID: 22615911
I tried that and it says "the installation source for the product is unavailable." I even have the cd in the drive. i also tried to do a system restore to a point where i know it worked. very odd.
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Accepted Solution

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jamesport earned 1000 total points
ID: 22616083
In that case, I'd back up all my docs & especially my .pst file, completely uninstall MS Office, then reinstall.
I've had similar issues [though w/Office '03], & while this hasn't always fixed problems, it's never caused any.
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Author Comment

by:sbmulqueen
ID: 22620277
Yup, that's what I had to do, took forever but all is working. Thanks.
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