Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Printer won't print.

Posted on 2008-09-30
9
Medium Priority
?
3,793 Views
Last Modified: 2013-12-15
I have an hp laserjet 1006 printer connected to my pc with a USB cable.  the printer was working just fine up until today.  now it won't print.  I don't get any messages the job leaved the queue, but the printer just won't print.  I can print to my network printers with no problem.  Please help

thanks
0
Comment
Question by:ecmsi
  • 3
  • 2
  • 2
  • +2
9 Comments
 
LVL 9

Accepted Solution

by:
pablovr earned 300 total points
ID: 22608063
use these commands:
net stop spooler
net start spooler

This is to restart the print spooler service.
0
 
LVL 39

Assisted Solution

by:BrandonGalderisi
BrandonGalderisi earned 300 total points
ID: 22608068
Did you power cycle the printer (by removing power)?
Reboot your computer?
Seems like a silly question, but I have to ask.

0
 

Assisted Solution

by:ghais
ghais earned 300 total points
ID: 22608131
Go to Printers and Fax's , Right Click your HP Laserjet, and click on properties, what port is it using? I have seen times when this can change due to some system change or what not. Make sure it is on USB, then if it still doesn't print , download the driver from HP.com go to printers and fax's and reinstall.

Good Luck!
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 93

Assisted Solution

by:nobus
nobus earned 600 total points
ID: 22613091
tets the printer on another pc, to be sure where the problem lies : printer or PC
the printer (or cable) may just be bad
be sure to try another cable too..
0
 

Author Comment

by:ecmsi
ID: 22613120
ok lets see I tried resetting the print spooler and that didn't fix it.

I reset the printer and the pc that didn't fix it.

I downloaded the latest driver and that didn't fix it.

I checked the port to make sure it was on the use port and it was.

I tried the printer on another pc and it worked fine.  

I also tried hooking up another printer to this pc and that one didn't work.  it looks like no matter what printer i hook up to this computer it still doesn't work, however this is only the case with USB printers.  I can print fine to my network printers.
0
 
LVL 39

Expert Comment

by:BrandonGalderisi
ID: 22614093
Have you looked in device manager to make sure that there are no yellow exclamation points.  Possibly on the printer or the USB system somewhere.
0
 
LVL 93

Assisted Solution

by:nobus
nobus earned 600 total points
ID: 22615078
ok - does the usb ports work with other devices?  ram stick, camera..
any errors in device manager?

for usb problems; you can delete all the usb entries from device manager, reboot and test, or :
Download devcon :  http://support.microsoft.com/kb/311272
then run :   devcon enable @usb\*
OR :
Remove all USB drivers with:     https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip      ---> Now reboot and test.
Delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
you can also reset the usb :
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
0
 
LVL 93

Expert Comment

by:nobus
ID: 22615090
you did try another usb port as well ?
0
 

Author Comment

by:ecmsi
ID: 22870681
We reloaded the PC and it resolved the problem. Thanks for the help.
0

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question