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Using MS 2007 compatibility pack to view 2007 powerpoint PPTX file with office 2000

Posted on 2008-09-30
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Last Modified: 2013-11-10
I am trying to open and view a 2007 powerpoint (PPTX file).  I have office 2000 installed and have installed all the office 2000 updates, the Microsoft 2007 compatability pack and SP1 upgrade.  When attempting to open the powerpoint I receive "The converter failed to save the file" message.  I don't see it open or attempt to save anything.  I double click the file and get this message.  It is using the Microsoft Open XML Converter to attempt to open this file.  
Any ideas or help is appreciated.
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Question by:mjheinrich
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by:greyknight17
ID: 22608124
Try making Powerpoint the default program for opening this type of file (PPTX). To do this, right click on the PPTX file and then go to Open With and select the PowerPoint program you have. Then make sure that the box is checked if you want to keep this as the default. Now see if it will convert and open up the file properly.
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by:Echo_S
ID: 22608202
You must have all *Windows* updates installed as well in order for the compat pack to work. You might give that a shot.
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by:mjheinrich
ID: 22608602
I do have all the "Windows" updates installed and when I try to open the file with the Powerpoint program instead of the converter I get the following error message:  "Powerpoint can't read the outline from I:\filename.pptx.  No text converter is installed for this file type".  Any other ideas?
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by:Echo_S
Echo_S earned 125 total points
ID: 22608749
Compat pack requirements and instrux say this:

please install all High-Priority updates from Microsoft Update before downloading the Compatibility Pack.

and

Supported Operating Systems: Windows 2000 Service Pack 4; Windows Server 2003; Windows Vista; Windows XP Service Pack 1; Windows XP Service Pack 2

Are you using one of those? And have you installed all critical (Windows) updates?

Also, you need SP3 for Office 2000. "Microsoft Word 2000 with Service Pack 3, Microsoft Excel 2000 with Service Pack 3, and Microsoft PowerPoint 2000 with Service Pack 3" Have you installed SP3 for Office 2000?

If those aren't the problem, then I'm stumped.
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Author Comment

by:mjheinrich
ID: 22608845
I am using Windows 2000 SP4 on the server and XP SP3 on the workstation.  I did install SP3 for the office software and the critical updates that went with that.  The only thing that I MAY be missing is any additional updates to the server Windows 2000 SP4 but I'm not sure that I see how that would affect this issue since everything I'm doing is at the workstation (well....the file is stored at the network level).  I wonder if it would make a difference if I copy that down to my workstation?  That will be the next thing I try and I'll also check the server to see if there are any outstanding updates there....
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by:Echo_S
ID: 22608968
You read my mind. Try putting the file on the harddrive of the workstation and see if that helps. I don't know if it will, but that's exactly what I'd try!
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by:mjheinrich
ID: 22609843
I did move it to the hard drive of the workstation and got the same error.  I have since uninstalled and reinstalled the compatibility pack making sure to reboot in the process.  Same outcome with the error message(s).  :(  Thanks for the suggestions though!
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by:Echo_S
ID: 22609979
Try opening PPT and navigating to the PPTX and opening it that way insead of double-clicking.

One other thought -- really a long shot, and probably not what you want to do, but worth a try. Use Insert | Slides | From File and try inserting the slides from the PPTX file. You'd have to then reapply the design template (by navigating to the PPTX file -- yoiu can apply files as templates), but first let's see if that even gets you the slides.
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Author Comment

by:mjheinrich
ID: 22610045
Echo S, thanks for the suggestions.  I have tried both (opening Powerpoint first and navigating to the files as well as opening and then inserting slides.  Both give the same error message (below):

"Powerpoint can't read the outline from I:\filename.pptx.  No text converter is installed for this file type".  

I am beginning to wonder if there isn't something very strange about this particular file.  I will create a different powepoint on my home PC and then try to open that one instead of the file I"ve been working wtih.  Won't be back to work till Thursday so if I'm slow on any other responses its only because I won't have access to the machine I"ve been working this on.

Thanks again for the suggestions.  It just seems to be stuck on those one or two errors but I will proceed to see if it can open other 2007 files where I know where they came from!  A graphic designer created the one I've been working with and I'm wondering is something in that specific file is the issue...
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by:Echo_S
ID: 22610061
Good thought. Keep us posted.
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Accepted Solution

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mjheinrich earned 0 total points
ID: 22625846
Using a native powerpoint 2007 program I created a new test pptx and then was able to successfully open this one using the XML editor.  Also using the native 2007 program I tried to open the prior file I was having trouble opening...it did give me an error but gave me a chance to 'recover' so I recovered and the native 2007 program was able to open the PPTX.  I then 'resaved' it as PPTX thinking that whatever error there was would now be ok when opening with the compatibility XML editor.   On this particular file, I still get errors and have not been able to successfully open it, but the fact that I was able to create my own PPTX file and then successfully open it, I will consider this question closed.
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