Access 2007 keeps running Installer on Terminal Server when running Chart reports

Posted on 2008-09-30
Last Modified: 2012-06-27
We have Access 2007 loaded on Terminal Server and it seems to work real good except when we go to print a report that has a chart on it. When the report starts to preview, then windows installer will launch the Microsoft Office 2007 Plus installer.  Once the report previews, we can close the report and Not close any forms or Access, run the report again and the installer launches again.
Why is this doing this?  Is there anyway of determining what causes the windows installer to run?
Question by:Mach1pro
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LVL 85

Accepted Solution

Scott McDaniel (Microsoft Access MVP - EE MVE ) earned 500 total points
ID: 22609711
I would assume this is because the charting component in Office 2007 wasn't installed correctly (i.e. it should be installed under an Admin login, and should be set to be shared with all users). Do you know what you're using as a charting component?

Author Comment

ID: 22609972
Office 2007 was installed under an Admin login.  We selected the "Run All From My Computer" option in hopes to do a complete installation.  I don't know what you mean by "using as charting component" nor do I know of any settings for sharing with ALL Users.
LVL 85
ID: 22610323
How are you adding charts to your reports?
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Author Comment

ID: 22643185
Currently all of the chart reports come from an Access 2000 adp that was upgraded to Access 2007
LVL 85
ID: 22644418
How did you upgrade the app? Did you move this to the new 2007 format (i.e. an .accdb file) or is this still the older .mdb format?

On the TS, if you open a report in Design view, do you see your chart object? I'm betting your chart is the older one, from Office 2000 and may not have upgraded properly. I'd suggest re-inserting the Chart in each of the reports to insure that you are using the correct object. If possible, do this directly on the TS box.

Author Comment

ID: 22649024
You are probably on to something here. When I look at the ole class property of the charts, it says "Microsoft Graph 2000 Chart". However, if I right mouse click on the chart, Select Chart Object and then select Convert, the Result labell says:"the selected Microsoft Graph Object will not be converted".  If I go ahead and click OK on the conversion window, then the report is blank in the Print Preview window. So, option 1, how can I properly upgrade all my chart reports?
Or option 2, how can I reload Just the graph object for Access 2000 back on Terminal Server?

Author Closing Comment

ID: 31501702
This problem was fixed by going to Access Options, Resources,  and then clicking the Diagnose button to run Access Diagnostics.

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