Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Can I restore a mailbox?  User account was deleted, no good backup..

Posted on 2008-09-30
12
Medium Priority
?
369 Views
Last Modified: 2013-12-01
Hello,

Yesterday a user account was deleted for USERX, and they complained they could not access e-mail anymore.

I went in and restored the user account however then their mailbox in Exchange 2007 was gone.  I readded a mailbox for the user and the mailbox is empty.

i went to my BackupExec and noticed my Exchange backup failed and I do not have a good backup of the Information Store.

Is there any way to get the data or mailbox back for USERX?  If so, how?

0
Comment
Question by:peshih7
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 6
  • 5
12 Comments
 
LVL 11

Expert Comment

by:sandeep_narkhede
ID: 22608955
do you see this mailbox in the disconnected mailbox under recipient configuration?
0
 
LVL 5

Expert Comment

by:marques_salazar
ID: 22609061
You can also try going in to Exchange System Mangager, expand Tools, select mailbox recovery store, mount your store....do you see it there?
0
 

Author Comment

by:peshih7
ID: 22609110
Do you mean Database Recovery Management?
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 5

Accepted Solution

by:
marques_salazar earned 1500 total points
ID: 22609133
I'm running Exchange 2k3 so it might be different....I meant to say Mailbox Recover Center...
TRY THIS:
 Before You Begin
To perform the following procedures, the account you use must be delegated the following:

Exchange Organization Administrator role

Procedure
To recover a deleted mailbox using the Exchange Management Console
Start the Exchange Management Console.

In the console tree, expand Recipient Configuration.
In the console tree, click Disconnected Mailbox.
In the action pane, click Connect to Server to list all the disconnected mailboxes on a given server. In the Connect to Server dialog box, enter the name of the server that you want, and then click Connect.
0
 
LVL 5

Expert Comment

by:marques_salazar
ID: 22609138
Oops...left out the last step:
"Follow the steps in the Connect Mailbox wizard to reconnect the disconnected mailbox."
0
 

Author Comment

by:peshih7
ID: 22609163
Nothing listed in Disconnected mailbox... Could I have messed it up when i recreated the user account and mailbox?

0
 
LVL 5

Expert Comment

by:marques_salazar
ID: 22609204
I don't think so...since the new acct/mailbox you made was spelled differently, the system wouldn't know they are the same.  
Do you not have a backp of the info store at all?
0
 
LVL 5

Expert Comment

by:marques_salazar
ID: 22609214
Usually their is a time period that Exchange will keep the deleted mailbox before it gets purged.
Seems odd that it is already missing if you just deleted it yesterday.
0
 

Author Comment

by:peshih7
ID: 22609226
The user account is the same (I restored the AD account) and the mailbox is spelled the same.
0
 
LVL 5

Expert Comment

by:marques_salazar
ID: 22609261
How did you "restore" the account?  
0
 

Author Comment

by:peshih7
ID: 22610633
Quest AD Recovery software.  I undeleted the account and assigned it a new password
0
 

Author Closing Comment

by:peshih7
ID: 31501715
Issue was resolved by running maintenance on the mailbox database which then showed the mailboxes in the disconnected mailboxes section

0

Featured Post

Does Your Cloud Backup Use Blockchain Technology?

Blockchain technology has already revolutionized finance thanks to Bitcoin. Now it's disrupting other areas, including the realm of data protection. Learn how blockchain is now being used to authenticate backup files and keep them safe from hackers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The core idea of this article is to make you acquainted with the best way in which you can export Exchange mailbox to PST format.
On September 18, Experts Exchange launched the first installment of the Help Bell, a new feature for Premium Members, Team Accounts, and Qualified Experts. The Help Bell will serve as an additional tool to help teams increase question visibility.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question