?
Solved

Can't Delete Messages.

Posted on 2008-09-30
9
Medium Priority
?
398 Views
Last Modified: 2012-06-27
We have an SBS 2003 with an exchange server; about 25 users on the network all running XP.  One user reported an error when trying to delete message from her inbox. The error read: "A disk error on the Microsoft Exchange Server computer has occurred. Contact your system administrator."  Well, I'm the system admin, and I'm lost.  Any ideas?  Thanks.

-Paul
0
Comment
Question by:paulfarmer
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
9 Comments
 
LVL 4

Expert Comment

by:Dimarc67
ID: 22609494
Do the server event logs show any errors?
0
 
LVL 96

Expert Comment

by:Lee W, MVP
ID: 22609507
I hope you have backups.  I would take the server down tonight and run a chkdsk on that drive with the information store - a chkdsk /r - this will take a while.
0
 
LVL 4

Author Comment

by:paulfarmer
ID: 22609929
Dimarc67,
Where do I need to look in the event logs?
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 4

Expert Comment

by:Dimarc67
ID: 22609964
Log into the SBS server with an account that has domain administrative privileges.  Once logged in, right-click on "My Computer" (whether it's in the Start Menu or on the Desktop) and select "Manage" to open the Computer Management utility.  Once open, open the Event Viewer area, and check the log entries in "System" and "Application".

If you can consistently cause the error to occur, do it, then check the logs for any corresponding messages.

Dimarc67
New York, NY
0
 
LVL 5

Expert Comment

by:rikke_vp
ID: 22610380
Hi

disk error or not, the error is in your exchange store.

Run an offline defragmentation of your store during night. Heres a good link for doing that flawless.
Choos for the new database file option, this will prbably take care of your issue.
http://www.petri.co.il/defragment_exchange_2000_2003_server_databases.htm 

And offcourse, test your hardware and,backup,backup,backup

regards
Rikke
0
 
LVL 4

Author Comment

by:paulfarmer
ID: 22617870
The Hard Drive, on the users computer that was have the problem, just crashed.  We have backups, so no problem there, but do y'all still think it is the server or just the users computer?
0
 
LVL 4

Accepted Solution

by:
Dimarc67 earned 1500 total points
ID: 22617951
Well, when it comes to Microsoft, ANYthing's possible, but it's hard to say in this case.  You reported that the error message was specifically about the server's hard drive.  Having said that, it's not inconceivable to me that Outlook was accessing data (perhaps a PST or OST file) when it encountered trouble on the local disk, which in turn cause an erroneous error about the server's hard drive.

In any case, restoring the user's computer may be the ultimate work-around to this anyway.
0
 
LVL 4

Author Comment

by:paulfarmer
ID: 22618240
I'll do the restore and let you know what happens.

Thanks.
-Paul
0
 
LVL 4

Author Closing Comment

by:paulfarmer
ID: 31501736
The restore worked.  Thanks for the help, though.
0

Featured Post

New benefit for Premium Members - Upgrade now!

Ready to get started with anonymous questions today? It's easy! Learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Suggested Courses
Course of the Month8 days, 20 hours left to enroll

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question