Solved

Need to located missing Drivers

Posted on 2008-09-30
5
1,132 Views
Last Modified: 2013-12-01
Customer reloaded his O/S and gave his computer to me to locate missing drivers. I used Dells website and loaded drivers according to his model. That did not work so I loaded his drivers according to his Service Tag. That too failed.
How can I find the drivers for his computer? Dells website is not a source at this time.

Currently he does not have a recognizable ethernet card either.

0
Comment
Question by:newbnew
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
5 Comments
 
LVL 23

Accepted Solution

by:
phototropic earned 500 total points
ID: 22610287
Try this:
Start-Programs-Accessories-System Tools-System Information. Click on "components" and highlight "problem devices". Any hardware device with a driver problem will be listed here. Make a note of the PNP Device ID line of the entry. It will contain a Vendor number and a Device number (VEN. . . . DEV. . . .)
both four digits long.
Look up those numbers here:

http://www.pcidatabase.com/index.php

This will tell you the manufacturer and the chip number.  First try the manufacturer's website.  If no joy there, try a driver database like Driverguide:

http://www.driverguide.com/


These hardware diagnostics are free:

Belarc:
http://www.belarc.com/free_download.html
Siw:
http://www.gtopala.com/siw-download.html
If you have problems downloading, use the System Indformation proceedure in my post above to find out the manufacturer of the driverless chips...

0
 

Author Comment

by:newbnew
ID: 22610581
phototropic,

Thank you so much for this valuable information that you provided me with. It is a real gift of knowledge and a valuable resource for future references,

newbnew
0
 
LVL 10

Expert Comment

by:TCB1
ID: 22611364
Also you can try the program DriverMax. You'll need to be able to access the internet on the computer before you could use it to search for drivers for you system. Here is the link: http://www.innovative-sol.com/drivermax/
0
 

Author Comment

by:newbnew
ID: 22611505
TCB1,

I appreciate the link that you shared, I will bookmark it in my favorites,

newbnew
0
 

Author Closing Comment

by:newbnew
ID: 31501762
That PCI data base is a real time saver using your instructions.

Thank you very much,

newbnew
0

Featured Post

Space-Age Communications Transitions to DevOps

ViaSat, a global provider of satellite and wireless communications, securely connects businesses, governments, and organizations to the Internet. Learn how ViaSat’s Network Solutions Engineer, drove the transition from a traditional network support to a DevOps-centric model.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It is a common problem that often server suffers from the lack of space on system volume. Old servers or new ones from vendors come with preformatted small volume - 5-6GB in total and after installing updates or applications the free space on system…
I wrote an article (http://www.experts-exchange.com/articles/2245/Anti-rootkit-software.html) some time ago with a reference to nLite  (http://www.nliteos.com/)slipstreaming software.  I recently changed that link to point to NTLite (https://www.ntl…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question