I have a group of users at multiple remote locations who utilize RDP to access our servers. Each of their local WAN connections from their ISPs experience periodic latecny on the network connections (ping responses jump from 58ms to 300+ms for upwards of a minute) Is this a factor that can be controlled/contained? Are we somehow causing this lag to occur? Is there even a point in contacting the ISPs support line?
A few notes: the bandwidth for some of these connections is low 383/786. We will be upping this shortly. Could this contribute? Could the routers play a factor in the latency issue? Some help please!